Player Services Representative

2 weeks ago

Grove, United States Cherokee Casino & Resort Full time
Job Description

Cherokee Casino Grove seeks a Player Services Representative to join our Electronic Gaming department. In this position, you will turn winning tickets into smiles by efficiently cashing out guests and smoothly processing jackpots You are responsible for creating a vibrant and welcoming atmosphere where guests can truly revel in the experience

Responsibilities

  • Celebrate guests' big wins by efficiently and accurately handling electronic game (e-game) jackpot payouts and ensuring all paperwork (including IRS forms) is neat and complete.
  • Master the ins and outs of our various e-game machines so you can guide players toward their perfect match - whether it's a thrill-seeking adventure or a casual spin.
  • Be a problem-solver Tackle minor hiccups like ticket jams, printer issues, and reel tilts to keep the fun flowing seamlessly.
  • Create a vibrant atmosphere Greet guests with a smile, engage in friendly conversation, and ensure everyone feels welcome and excited to play.
  • Maintain a clean and organized gaming space by keeping chairs tucked in, clearing trash, and sanitizing machines for a comfortable experience.
  • Be a whirlwind of assistance Respond promptly to machine alerts and be there to help guests whenever they need you.
  • Stay updated on our exciting promotions and events so you can answer any questions with a smile. Bonus points for suggesting must-try restaurants and local attractions
  • Keep a watchful eye for responsible gaming practices. We prioritize player safety and expect you to report any suspected underage gambling activity.
  • Embrace our company culture by adhering to all departmental and company policies, including Title 31 and MICs.
Qualifications
  • We're looking for someone with a minimum of a high school diploma (or equivalent) and 6 months of customer service experience in a similar role. Alternatively, a blend of education and relevant experience will do the trick
  • Strong communication skills and the ability to work seamlessly with a team.
  • Be prepared for a vibrant atmosphere with exposure to smoke, noise, and bright lights.
  • This role requires the ability to lift and carry up to 50 pounds.
  • Be ready to put your best foot forward with constant standing and walking throughout the shift.
  • Ability to obtain and maintain licensing by the appropriate gaming authority.
  • When it comes to paperwork, your attention to detail is legendary. You ensure federal and state forms are complete and accurate, leaving no room for errors.
About Us

For more than two decades, Cherokee Casino has been Oklahoma's premier destination for gaming, live entertainment and extraordinary experiences. The brand currently owns and operates nine properties across Northeastern Oklahoma. Each features its own unique offerings yet all share in Cherokee Casino's commitment to quality.

Guests can enjoy slots and table games, multiple hotels, a delicious array of dining options, live entertainment from local and national acts, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions. Cherokee Casino also offers players impressive perks and benefits through One Star Rewards. As the brand continues to expand its offerings and footprint, Cherokee Casino remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home.

Here's what awaits you:
  • Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).
  • Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
  • Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind.
  • And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.
About the Team

Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment

Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country. As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.

Step into a world of possibilities:
  • Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms.
  • Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.
  • Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.
  • Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.


More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home. We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.

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