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Customer Service Representative

4 months ago

Greenville, United States Concentrix Catalyst Full time

Job Title: Customer Service Representative (Claims Specialist) On-Site Job Description The Customer Service Representative (Claims Specialist) On-Site position performs off-line tasks in direct support of production associates. This position does not interface with customers directly. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then a Claims Specialist/Customer Service Representative position at Concentrix is just the right place for you As a Customer Service Representative (Claims Specialist), you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Customer Service Representative (Claims Specialist), you will: * Utilize standard procedures when dealing with problems or performing research; may need to use judgment to select from a variety of pre-determined options to resolve problems or perform research * Communicate effectively with individuals/teams in the program to ensure high quality and timely resolution * Prepare complete and accurate work including appropriately notating accounts as required * Maintain basic knowledge of client products and/or services YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Claims Specialist) role include: * A high school diploma or GED is required, and you must be at least 18 years of age. College degree is preferred but not required * Ability to work in a fast-paced environment and prioritizes work to meet multiple deliverables and deadlines with extreme attention to detail and ownership * Claims Processing experience (preferred) * Advanced Computer proficiency (including knowledge of windows-based applications) along with excellent written and verbal communications and typing skills required * Demonstrates excellent communication skills and abilities to have critical conversations with individuals while maintaining a professional environment * Must reside in the within 50 miles of the site WHAT'S IN IT FOR YOU? One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with: * Base Wage: $15/hr; Paid training (8am-4:30pm, Mon-Fri, 9 weeks) and performance-based incentives * Lucrative employee referral bonus opportunities * Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more * 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) * Mentorship programs that support your rewarding career journey * A modern, state-of-the-art office setting with advanced technologies and a great team REIMAGINE THE BEST VERSION OF YOU If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice." Location: USA Greenville SC - 2006 Wade Hampton - Bldg III Language Requirements: Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Eligibility to Work: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. Where Job May be Performed: Currently, this position may be performed only in the states listed here. Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: * English * Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here.