Customer Account Representative 1

1 month ago

Rochester, United States ASSA ABLOY Fenestration Full time

Job DetailsJob LocationASSA ABLOY Fenestration Corporate - Rochester, NYPosition TypeFull TimeSalary Range$18.00 - $20.00 HourlyJob CategoryCustomer ServicePosition SummaryEnsures delivery of excellent customer service through professional customer communication, and coordination with other departments to quickly and accurately, resolve inquiries and issues. The CAR 1 is the first point of customer contact for general inquiries such as pricing, products, order status, shipping discrepancies, etc. The goal is to build and maintain business relationships with customers by providing prompt and accurate service, to promote customer loyalty and help grow the ASSA ABOLY brand. Essential Job FunctionsJob duties include but are not limited to the following:Resolve e-mail and phone inquiries regarding Order Status, Product and Pricing for Customers and SalesExpedite orders, working with various internal departments to ensure product availability and timely shipmentInitiate debits/credits resulting from customer feedback. This involves researching and understanding the problem, taking appropriate action, following up on Return Goods Authorizations and logging all Quality Issues Work with various internal departments on customer issues and needs (Billing, Credit, Shipping, Planning, Purchasing, etc.)Partner with sales reps to act as a true Fenestration Solutions ExpertsWork with Engineering and other departments to set up new item or customer cross-referencesEnsure all customer profiles are accurate and up to dateKnowledge of International shipping requirements a plusKnowledge, Skills and AbilitiesHigh attention to detailGood organizational skills and follow upTeam Work works well within the team and cross-functionallyAbility to be resourceful and flexible as conditions change or while encountering obstaclesStrong working knowledge of Microsoft ExcelEducational & CertificationHigh School Diploma, Two-year degree is a plus

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