Sales Associate

3 months ago

Washington, United States Mashburn LLC Full time

WHAT IS THE BRAND?Mashburn is an Atlanta-based apparel and lifestyle brand launched in 2007 with a single passion: taking care of people. The company designs, manufactures, and markets a nationally recognized assortment of menswear (Sid Mashburn) and womenswear (Ann Mashburn) alongside other high-quality, iconic brands. We want to be the world's go-to omnichannel lifestyle shop - a place that embodies service and style, accessibility, and luxury, and, for us, the very best of everything. Most excitingly, our story is still unfolding, and incredible growth opportunities lie ahead...WHAT IS THE JOB?As a Sales Associate in our Ann Mashburn DC shop, you will be responsible for demonstrating the brand values in how you engage and take care of customers. You will create a welcoming and memorable brand experience in the shop by discovering and assessing client needs, suggesting thoughtful solutions, building trusted relationships, and maintaining timely follow-up. You will enhance and develop the business by proactively reaching out to clients and sharing information on new products and events. You will also contribute to daily operations of the store to maintain our brand standards throughout all areas of the business. This is an hourly, non-exempt position. WHAT ARE THE RESPONSIBILITIES?Make all customers feel welcome and taken care of by exceeding their expectations and providing and exceptional brand experienceDemonstrate deep knowledge of the products and styling to advise customers of all shapes, sizes and agesMaintain an active client book, contacting clients regularly and providing appropriate follow-upCreate meaningful relationships with customers to personalize interactions, build loyalty and develop brand ambassadorsConsistently achieve or exceed monthly and seasonal individual and store sales goalsWork as a team player, partnering with fellow associates and fostering open communication, to ensure a consistent customer experience and contribute to a positive working environmentMaintain a strong desire to continue to learn and grow every dayMaintain seamless operations and processes according to brand guidelinesPassion for womenswear with knowledge of fabrics, garment construction, and styling preferredTHE IDEAL CANDIDATEKind, friendly, and enthusiastic attitude with a desire to serve others and provide memorable hospitality Proven ability to quickly build rapport and relationships with customers and colleaguesProven ability to drive and exceed individual and/or team sales goalsExcellent communication skills and the ability to graciously handle multiple tasks simultaneouslyStrong organization, attention to detail, and follow-up skillsHas a proactive, self-starter mindset that brings new ideas and solutions to the teamIs a motivated, resourceful problem-solver and team player with a "no task is too small" attitudeApproaches situations with positivity, flexibility, and creativity, even under pressure with tight deadlinesHas interpersonal skills to influence, collaborate with, and build relationships with others in cross-functional rolesAnticipates opportunities to drive business, build morale & solve problemsHas an entrepreneurial spirit & enthusiasm for growing with MashburnReflects our Core Values of Hopeful, Helpful, Hardwork, Nimble, Hospitable and Humble

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