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Customer Care Specialist
4 months ago
**Customer Care Specialist**
* **Please wait...**
**Location:** Charlotte, NC, US, 28216 Requisition Number: 49643
Corning is one of the worlds leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed peoples lives.
Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.
Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.
**Day to Day Responsibilities:**
We are responsible for error free execution of quotes, orders, return authorizations, and other order management related activities.
Ability to craft product discrepancy specification information to customers.
Build positive working relationships with both internal and external customers.
Understand and execute contractual agreements.
Oversee customer requirements with Sales, Marketing, Engineering Services, and Operations to meet customer requirements.
Professional communication skills to include excellent use of grammar and sentence structure.
Ability to flex across customers, markets, and segments to ensure timely responsiveness to customers.
Participation in training, testing, and project related activities as identified.
Represent to the customer in a highly effective, professional manner.
**Travel Requirements:**
None
**Hours of work/work schedule/flex-time:**
40 hours Flexible and willing to work any 8 hour schedule between the hours of 8:00 AM and 8:00 PM.
**Education and Experience**
Required: Bachelors degree
**Preferred**:
5+ years of experience in a Customer Service/Corporate environment.
**Required Skills:**
Represent the business in a professional manner at all times.
Strives to work in a dynamic, flexible environment where priorities are continually changing.
Self-starter with a desire to improve the customer experience.
Strong oral and written communication skills.
Effective problem solver, detail oriented; positive
Standout Colleague ability to lead and participate within ambitious work teams.
Strives to grow within the organization.
Proficiency with computer programs such as SAP, Microsoft Office, Excel, Word, SharePoint.
Excellent typing and keyboarding skills.
Good problem solving, analytical and math skills.
Ability to work a variety of work schedules, including holiday and weekend emergency coverage.
**Desired Skills**:
Basic understanding of fiber optic cable and connectivity products.
Ability to read, write, and speak Spanish proficiently is a plus.
**Soft Skills:**
Strong interpersonal skills; solid work ethic; dedicated
Team oriented; problem solver
Sincere desire to deliver an outstanding customer experience.
We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
