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Insights Analyst

4 months ago

Fort Worth, United States oneworld Management Company Full time

About oneworld:

oneworld is a global airline alliance of 13 of the world's leading airlines - Alaska Airlines, American Airlines, British Airways, Cathay Pacific Airways, Finnair, Iberia, Japan Airlines, Malaysia Airlines, Qantas, Qatar Airways, Royal Air Maroc, Royal Jordanian, SriLankan Airlines. Fiji Airways is a oneworld connect partner. oneworld alliance is celebrating its 25th anniversary this year - a quarter century of working together to deliver a superior, seamless travel experience.

At oneworld we are not just making travel better, we aspire to Travel Bright, with optimism, positivity, smartness, and intelligence. Our highly skilled and diverse team of professionals lead a variety of alliance activities working in collaboration with all our member carriers, accelerating the use of technology, innovating, and making travel more sustainable. Join us to shape the next chapter of oneworld alliance.

Job Objective:

Reporting to the Vice President, Finance and Administration, the Reporting and Insights Analyst is the management team's resource for the business intelligence and insights needed to support strategic decision making and keep a pulse on alliance performance. This role is best suited to a self-starter who has a passion for telling a story through data, can comfortably work independently, and is highly collaborative. This role interfaces directly with key internal and external stakeholders and provides visibility and exposure to our leadership team.

Key Accountabilities:

  • Collect, maintain, report, visualize and summarize data insights to measure alliance performance
  • Distill information into key points for use by alliance leadership and communications, both internal and external
  • Analyze alliance network planning scenarios using QSI data tools for existing and prospective alliance members
  • Reporting and model support for the central management team, including Customer Experience, Marketing, Membership, Commercial/ Corporate sales and Digital
  • Prepare briefing materials and presentations through high-quality and impactful visualisations and summarization of insights informed from data analysis
  • Liase with member airlines to collect and maintain reference information
  • Maintain company data in accordance with established security policies

Skills, experience and qualifications:

  • University degree required with a major, or concentrated studies, in Marketing, Business, Transportation, Finance/Economics, Math, Operations Research, or a similar area
  • Prior airline experience in Planning, Scheduling, Finance, Revenue Management or Research departments is an asset
  • Excellent quantitative analysis skills are essential and experience managing SQL servers and business intelligence tools such as Tableau or PowerBI
  • Prior experience using network modeling QSI tools, IATA AirportIS or other scheduling and network planning platforms will be favorably considered
  • Strong written and verbal English skills, including the ability to express complex issues clearly and simply
  • Expert Excel, PowerPoint and Word skills are a must
  • The ability to confidently work with large amounts of data is required, including a demonstrated ability to document work processes while ensuring integrity and organisation of work products is maintained
  • Strong planning and organizational skills
  • Excellent team player who enjoys a fast-paced work environment and is comfortable with dynamic objectives in an evolving industry
  • Comfort in taking direction and input from many stakeholders, understanding the role is in a central team which provides analytics throughout the alliance's operational functions
  • Working within the Finance and Administration team, be willing to proactively undertake responsibilities as required
  • Solid communications skills, which include excellent relationship building capabilities
  • Capable of applying a disciplined and methodical approach to work in a complex matrix organizational structure
  • Strategic thinker with the capability of simplifying and communicating complex concepts and situations
  • Proven experience of working cross-culturally and cross-functionally
  • Self-directed and able to meet deadlines with minimal supervision, technically competent to function with minimal administrative support
  • Preferred but not mandatory: Multi-lingual capabilities -e.g. Spanish, Japanese, Arabic, Chinese

oneworld offers a great work environment, professional development, challenging careers, and competitive compensation. oneworld is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.