Client Service Specialist

1 month ago

Columbia, United States The Columbia Safety & Supply Family of Companies Full time

Client Service SpecialistDepartment: Client ServicesEmployment Type: Full TimeLocation: Columbia, MissouriCompensation: $18.00 / hourDescriptionTHE COLUMBIA SAFETY FAMILY OF COMPANIES IS HIRING CLIENT SERVICE SPECIALISTSOur group is leading change in industrial distribution through tenacity, technology, and hard work. We are setting the standard in our niche and we continue to lead the way for our stakeholders by leveraging the training, integrity, and passion of our teammates.This is not a call center, these teammates are highly trained and are the first point of contact for our global clientele. This is not the typical Client Services role, when you join our team, you receive ongoing and in-depth training in order to be a high-impact resource for our clients. Requirements for success as part of our elite Client Services team:Embrace being the first point of contact for our clients by problem-solving, building rapport, providing timely and effective resolution to client questionsBe a product expert to be able to quickly analyze, troubleshoot questions, and provide solutionsSupport clients through a variety of methods including phone, chat, and emailParticipate in ongoing procedural and product training sessions to ensure effective and efficient customer serviceProvide customer feedback to internal parties, continually improving our approach to excellenceIdeal candidate qualities include:Fluency with technologyExcellent personal, as well as written and oral communication skillsStrong organizational skillsAutonomous decision-making and problem resolution skillsThe desire to be part of a team and to be a high-performerWhy it's great to build your career with usWe are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being. Some of our benefits:Competitive Pay: Base salary plus uncapped commissionHealth, Vision & Dental Insurance with company contributionsCompany HSA ContributionsAdd On Insurance Options: Accident, Short Term Disability, etc.Free Employee Assistance Program: 24/7 accessGenerous paid time off (PTO) that increases with tenure, plus company-paid holidaysVolunteer Paid Time Off: Give back to our community & get paid401k Matching Options with no Vesting RequirementsApplications are being taken exclusively online for this role, we look forward to learning about the ways that your talents will support the growth and vision of our organizationThis job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.#ZR

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