Current jobs related to Director of Customer Experience - Stamford - Design Within Reach

  • Customer Experience Director

    1 week ago

    Stamford, Connecticut, United States Design Within Reach Full time

    **Job Summary**We are seeking a highly experienced and strategic Customer Experience Director to lead our customer service and support team at Design Within Reach. As a key member of our leadership team, you will be responsible for defining, creating, and continually developing a best-in-class omni-channel customer experience across our portfolio of retail...

  • Customer Experience Director

    49 minutes ago

    Stamford, Connecticut, United States Women in Retail Full time

    Customer Experience DirectorWe are seeking a seasoned Customer Experience Director to lead our customer support team and drive excellence in customer service across our retail brands. As a key member of our leadership team, you will be responsible for developing and implementing strategies to deliver exceptional customer experiences, ensuring that our...

  • Customer Experience Director

    1 day ago

    Stamford, Connecticut, United States Design Within Reach Full time

    Director of Customer ExperienceDesign Within Reach is seeking a seasoned professional to lead our customer experience efforts. As the Director of Customer Experience, you will be responsible for defining, creating, and continually developing a best-in-class omni-channel customer experience across our portfolio of retail brands.Key Responsibilities:Develop...

  • Customer Experience Director

    7 days ago

    Stamford, Connecticut, United States Women in Retail Full time

    Job DescriptionJob Title: Customer Experience DirectorJob Summary:We are seeking a highly skilled Customer Experience Director to join our team at Women in Retail. As a key member of our organization, you will be responsible for defining, creating, and continually developing a best-in-class omni-channel customer experience across our portfolio of retail...

  • Director of Customer Experience and Operations

    1 week ago

    Stamford, Connecticut, United States Women in Retail Full time

    Job DescriptionJob Title: Director of Customer Experience and OperationsJob Summary:We are seeking a highly experienced and skilled Director of Customer Experience and Operations to join our team at Women in Retail. The successful candidate will be responsible for leading our customer experience and operations functions, ensuring that we deliver exceptional...

  • Director of Customer Experience

    4 months ago

    Stamford, United States Women in Retail Full time

    In this role, youll be responsible for defining, creating and continually developing a best-in-class omnichannel customer experience across our portfolio of retail brands, including Design Within Reach and HAY. Everything you do emanates from a customer centric point of view. You're a strategic thinker who understands what a great customer experience is and...

  • Director, Customer Experience

    3 months ago

    Stamford, United States Rhone Apparel Inc Full time

    **About the Company:** **Founded in 2014, Rhone is clothing made for the pursuit of progress. Engineered for an active lifestyle, Rhone fills the void between big box retailers and high-end yoga brands, delivering best in class products specifically for men. Currently, Rhone has three New York store locations; Brookfield Place, Hudson Yards, and Midtown...

  • Director of Customer Experience and Operations

    1 week ago

    Stamford, Connecticut, United States Rhone Apparel Inc Full time

    About the RoleThe Director of Customer Experience and Operations will be responsible for leading the strategic direction and tactical execution of our customer experience department. This individual will oversee the development and implementation of processes and reporting to ensure seamless customer interactions.Key Responsibilities:Develop and deploy a...

  • Director of Customer Experience

    2 months ago

    Stamford, United States Women in Retail Full time

    In this role, youll be responsible for defining, creating, and continually developing a best-in-class omni-channel customer experience across our portfolio of retail brands, including Design Within Reach and HAY. Everything you do emanates from a customer centric point of view. You are a strategic thinker who understands what a great customer experience is...

  • Customer Experience Manager

    2 weeks ago

    Stamford, Connecticut, United States Spectrum Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience Manager to join our Digital Service & Customer Experience team at Spectrum. As a key member of our team, you will be responsible for developing and implementing the Charter Customer Experience program to identify opportunities, develop solutions, and implement improvements that...

  • Customer Experience Manager

    2 weeks ago

    Stamford, Connecticut, United States Spectrum Full time

    About the RoleWe are seeking a highly skilled Customer Experience Manager to join our Digital Service & Customer Experience team at Spectrum. As a key member of our team, you will be responsible for developing and implementing the Charter Customer Experience program to identify opportunities, develop solutions, and implement improvements that elevate the...

  • Customer Experience Associate

    4 weeks ago

    Stamford, United States Venture Solar Full time

    Customer Experience Associate Our Opportunity Venture Solar is looking for a Customer Experience Associate (CEA) to join our fast-growing team. The CEA will help lead the customer service team in providing the best experience possible in the solar industry to our customers. We are looking for full-time customer experience representatives who are...

  • Customer Experience Associate

    4 weeks ago

    Stamford, United States Venture Solar Full time $16 - $20

    Job DescriptionJob DescriptionCustomer Experience AssociateOur OpportunityVenture Solar is looking for a Customer Experience Associate (CEA) to join our fast-growing team. The CEA will help lead the customer service team in providing the best experience possible in the solar industry to our customers. We are looking for full-time customer experience...

  • Customer Experience Associate

    3 weeks ago

    Stamford, United States Venture Solar Full time $19 - $20

    Job DescriptionJob DescriptionCustomer Experience AssociateOur OpportunityVenture Solar is looking for a Customer Experience Associate (CEA) to join our fast-growing team. The CEA will help lead the customer service team in providing the best experience possible in the solar industry to our customers. We are looking for full-time customer experience...

  • Customer Experience Representative

    2 weeks ago

    Stamford, Connecticut, United States Penske Automotive Full time

    About UsPenske Automotive Group is a leading Fortune 500 company in the automotive industry, consistently recognized for its commitment to excellence and customer satisfaction. We strive to create a positive and challenging work environment that promotes growth and achievement.Job SummaryWe are seeking a highly motivated and dedicated individual to join our...

  • Customer Experience Associate

    3 weeks ago

    Stamford, United States Venture Solar Full time

    Customer Experience AssociateOur OpportunityVenture Solar is looking for a Customer Experience Associate (CEA) to join our fast-growing team. The CEA will help lead the customer service team in providing the best experience possible in the solar industry to our customers. We are looking for full-time customer experience representatives who are...

  • Customer Experience Representative

    2 weeks ago

    Stamford, Connecticut, United States Rhone Apparel Inc Full time

    **About Rhone Apparel Inc:**Rhone Apparel Inc is a dynamic and rapidly growing company that specializes in creating high-quality clothing for men. Founded in 2014, our mission is to provide best-in-class products that cater to an active lifestyle. With a strong presence in the market, we have established partnerships with top brands and retailers, including...

  • Customer Experience Coordinator

    4 months ago

    Stamford, United States Renewal by Andersen Full time

    Job DescriptionJob DescriptionInstallation CoordinatorRenewal by Andersen - Stamford, CT Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different...

  • Customer Experience Agent

    3 months ago

    Stamford, United States Rhone Apparel Inc Full time

    **? About the Company:** ****Founded in 2014, Rhone is clothing made for the pursuit of progress. Engineered for an active lifestyle, Rhone fills the void between big box retailers and high-end yoga brands, delivering best in class products specifically for men. Currently, Rhone has six retail stores with locations in New York, Connecticut, Massachusetts,...

  • Customer Experience Representative

    3 days ago

    Stamford, Connecticut, United States Rhone Apparel Inc Full time

    About Rhone Apparel IncRhone Apparel Inc is a clothing brand that empowers individuals to pursue their passions. Founded in 2014, we've established ourselves as a leader in the mens performance wear market.About the RoleWe're seeking a highly skilled Customer Experience Agent to join our team. As a key member of our customer-facing team, you'll be...

Director of Customer Experience

4 months ago

Stamford, United States Design Within Reach Full time

**Director of Customer Experience - Design Within Reach and HAY** at Design Within Reach

Stamford, CT

In this role, youll be responsible for defining, creating, and continually developing a best-in-class omni-channel customer experience across our portfolio of retail brands, including Design Within Reach and HAY. Everything you do emanates from a customer centric point of view. You are a strategic thinker who understands what a great customer experience is and will work tirelessly and collaboratively across all functions of the business to ensure we are removing points of friction and delighting our customers. This position reports to our Vice President of Studio Operations and Consumer Experience based in our Stamford Retail HQ. **What youll do:** * Develop, create and oversee service level agreements that ensure great customer service across our retail brands and channels through established KPIs including case, call and CSAT metrics * Leads and motivates team(s) to world-class level of performance in key metrics; responsible for staff training, development and performance assessment while maintaining professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks * Leads team responsible for partnering with stakeholders to drive process improvement through process re-design and management practices using proven problem solving and improvement methodology such as Lean methodology * Collaborate with key cross-functional business partners including but not limited to Marketing, IT/IS, Merchandising, Fulfillment and logistics, HR and Finance to identify operational support for company, customer and retail initiatives * Prioritizes and directs continuous improvement initiatives (e.g. systematize and automate) for efficiency, accuracy and improved customer service while analyzing market, economic, industry and business conditions. * Provides leadership and direction to various managers, work team leader, consultant, and specialist roles within the core areas of Retail Customer Support * Propose and define new business solutions (new retail tools, activities, practices and processes) to enhance the customer experience with a goal of self-service and one-touch resolution * Align and optimize standards of operations (SOPs) and efficiency aligning best practices across all customer service touchpoints including contact center, online and store support across brands * Partner and collaborate with Director of Customer Engagement, HM Retail to ensure customer service practices are consistent across our family of retail brands * Support retail stores through operational support, troubleshooting, systems training, and overall guidance for customer resolution * Ability to define and execute retail support required to ensure service levels keep pace with a growing retail business while adhering to budgetary requirements * Minimum of 8-10 years of experience in customer support management role in a fast-paced, premium retail environment * Demonstrated proficiency in Microsoft Outlook, Word, PowerPoint and Excel. Salesforce or equivalent CRM system and contact center software experience a must * Must be financially literate and possess business acumen which includes familiarity with ERP and accounting / financial reporting and consolidation systems. Exhibits a high level of personal and professional integrity due to corporate insider knowledge, customer confidentiality and liability risks * Demonstrated experience and results in driving continuous improvement activities and meeting deadlines. Strong problem identification and resolution skills. Demonstrated leadership competence as defined in Herman Miller's Leadership Skills and Behaviors * Ability to think strategically and execute tactically * Successful experience with change management principles and demonstrated ability to drive and manage the change process from strategic planning through implementation and follow-thru * Strong relationship and consensus-building skills necessary to manage projects in a complex matrixed environment. Demonstrated ability to lead, influence and work with all levels in the organization * Demonstrated excellent coaching, mentoring, and people development skills * Highly collaborative and enjoys working with all types of teams * Both process oriented, flexible & has demonstrated ability to maintain composure in all situations * Thrives in a changing, fast-paced environment * Must be able to perform all essential functions of the position with or without accommodation * A sense of urgency executing job responsibilities, prioritizing urgent and important work * Flexible/comfortable with ambiguity, problem solving attitude As the Director, Customer Experience, you'll be eligible for Herman Miller Retail's comprehensive benefits package including medical, dental and vision insurance, paid holidays, parental leave, green transit subsidy and more. ***Herman Miller Retail provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, marital status, national origin, ancestry, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws, and prohibits discrimination and harassment of any type.*** Location (City) *

**U.S. Equal Opportunity Employment Information (Completion is voluntary)** Individuals seeking employment at Design Within Reach are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Please identify your race If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Form CC-305 OMB Control Number 1250-0005 E

#J-18808-Ljbffr