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Outreach Coordinator/Case Manager

4 months ago

Palm Springs, United States JFS of the Desert Full time

Position Overview

Salary range: $46K - $55K/year

Job Type: Full-time, non-exempt

Jewish Family Service of the Desert is a nonprofit 501c3 organization providing mental health counseling, community outreach, and social services to the low-income community of the Coachella Valley.

The JFS Outreach Coordinator/Case Manager is a unique non-exempt position, officially serving two distinct agency programs, while reporting to the Director of Community Outreach. The JFS Outreach Coordinator will assist the Director in managing all aspects of Community Outreach programming, volunteer recruitment and placement, and will assist in various outreach activities including community health fairs, resource fairs, and other exhibit opportunities. More importantly, the Outreach Coordinator will be expected to lead LDL events and is further expected to help expand the reach of LDL by expanding the number of program sites.

The JFS Case Managers respond to requests for assistance from Coachella Valley residents. Callers often ask for financial assistance, housing, transportation, food support, and other essentials. JFS case managers work with clients to offer stability and hope in an effort to meet all requested needs (via JFS services and/or agency-to-agency referrals). Successful case managers provide compassionate, judgment and bias-free support while collaboratively and effectively working with clients to create a care plan that delineates JFS support ability, outreach to community partners whose programs/service may offer beneficial assistance and provide agency-to-agency communication and advocacy as needed.

Responsibilities

  • Assist in the oversight of "Let's Do Lunch" (LDL) programming - a live, two-hour event held regularly at six locations. Expand the program to new sites.
  • Assist in recruiting volunteers, volunteer training, and client interaction.
  • Assist in coordinating client transportation to Cafe Europa - a live, monthly event for Holocaust survivors.
  • Assist in the event logistics and oversight of Cafe Europ 2.0 - a monthly live meeting specifically for local children of Holocaust survivors.
  • Assist with the logistics and oversight for the monthly food distribution program in collaboration with FIND Food Bank.
  • Assist in training and coordinating volunteers for the "Call Tree" program - reaching out to isolated clients for a brief check-in phone call.
  • Assess clients and discusses care coordination that may include advocacy on behalf of the client;
  • As needed, offer clients connections to all JFS services as well as those of collaborating agencies or other area providers;
  • When appropriate, create and submit requests for emergency financial assistance to the JFS Executive Director;
  • When appropriate, work with local agencies/community partners to offer clients a more robust solution; and
  • As needed, consult with JFS clinicians to receive any behavioral health consultation.

Qualifications

Preferred Education:

  • High School diploma required; Bachelors degree in social work, nursing, or health/human services preferred.

Knowledge Base:

  • Working knowledge of the provision of health care in a variety of settings. Knowledge of community resources, insurance and care delivery systems. Knowledge of the Jewish Community and cultures preferred.

Experience:

  • At least two years of outreach and/or case management experience or equivalent, preferably with the senior population.
  • Experience with activity program hosting