Patient Relations Representative

2 months ago


Campbell Hall, United States Access Physical Therapy & Wellness Full time

Overview:

ACCESSPT is seeking a highly motivated and experienced hands-on Patient Relations Representative who will be a key member of the Billing Team. In this position you will be expected to review and manage all assigned patient accounts in regard to collecting the patient's out-of-pocket expenses.

This is a full-time position, the schedule is Monday through Friday, 8am to 4:30pm. The salary is $18.00 per hour.

As a full-time Patient Relations Representative at ACCESS PT, you can enjoy these benefits:

  • Competitive salary Employee-centric work culture from the top, down
  • Medical, dental, vision, STD, LTD insurances
  • Generous PTO
  • 401(k) Employer Matching
  • Free Life Insurance
  • Parental Perks
  • Commuter Plan Access (parking and mass transit) - employee funded pre-tax benefit

We are proud to be a SIX-Time recipient of Best Companies to Work for in NY and recently we have been voted as Employer of Choice by Best Companies Group

Job Position: Patient Relations Representative

Job Location: 16 Maybrook Road, Campbell Hall, NY 10916

Job Type: Full-Time (Monday - Friday 8:00 A.M - 4:30 P.M)

Salary Description: $18.00/hour

Qualifications:
  • Discipline Because it is such a competitive career, you must be driven and self-disciplined.
  • Organization Being organized is essential as this position reviews and analyzes patient files and insurance documents.
  • Detail Oriented Attention to detail is an important job requirement.
  • Phone Skills- Proper phone etiquette and excellent customer service skills are necessary as phone conversations with patients, clinics and insurance carriers are frequent.
  • Experience in medical billing and cash applications.

EOE

Responsibilities:
  • Review Patient AR reports.
  • Run collection letters.
  • Prepare collections spreadsheet.
  • Review ad work through unapplied payments.
  • Post patient statements for accuracy.
  • Follow up calls on patients' outstanding balances.
  • Follow up calls to attorneys on lien accounts.
  • Work closely with the Billing Team and clinics to ensure best practices and consistency.
    -Attend and participate in department meetings.
    -Communicate with Clinics/Partners/Directors regarding patient accounts.
  • Answer patient calls and emails regarding accounts concerns.
  • Follow through on patient accounts issues until resolved.
  • Report any issues to Supervisor.
  • Be able to provide EOB to patients


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