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Patient Access Representative I
3 months ago
Join Cleveland Clinic Union Hospital and experience world-class healthcare at its best. Located in Dover, Ohio, Union Hospital is an award-winning not-for-profit community hospital serving the communities of eastern Ohio. Community and personalized care are at the forefront of Union Hospital's values. At Cleveland Clinic, you will be part of a talented, compassionate, and driven team of caregivers. You will work with state-of-the-art technology and provide stellar patient care. At Cleveland Clinic, you will build a rewarding career with one of the most respected healthcare organizations in the world. Patient Access Representatives provide a comprehensive set of business and financial related services during the patient access process on the day the patient arrives at Union Hospital to receive healthcare services. You will work face-to-face with diverse populations of patients collecting their financial, insurance, medical, and demographic information to check them in, complete their registration, and leave a positive, lasting impression. The ideal future caregiver is someone who: * Has outstanding communication and customer service skills. * Can effectively multi-task while paying attention to details and staying organized. * Acts in a professional, caring, and helpful manner. * Demonstrates a strong work ethic in a fast-paced environment. * Excels working both independently and as part of a team. By taking this opportunity, you will be valued as a caregiver and supported as you achieve your goals. If you wish to continue your education, this opportunity also offers tuition reimbursement. At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare. Responsibilities: * Performs registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information. * Cross-trained to staff all areas of Patient Access at any facility, including but not limited to, Front Desk, Admitting Office, ED and Cashier. * Maintains productivity and quality standards. * Functions as a Super User. * Acts as a resource for training of new team members and during the implementation of new processes. * Provided registration and cash collection access in Epic. * Other duties as assigned. Education: * High school diploma or equivalent. Certifications: * None required. Complexity of Work: * Basic PC software application knowledge and ability to use multiple data systems required. * Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of course within 1 year. * Must be detail oriented. * Excellent communication, organizational and interpersonal skills required. * Must be able to multi-task and maintain composure in difficult situations in a fast paced environment. * Demonstrates a positive and professional approach and communicates effectively with customers and team members. Work Experience: * Minimum of 2 years of experience in a customer facing role with in person or phone contact. * An Associates degree may substitute for up to one year of the stated experience. * A Bachelors degree my substitute for up to two years of the stated experience. Physical Requirements: * Ability to communicate and exchange accurate information. * Ability to perform work in a stationary position for extended periods. * Ability to work with physical records or operate a computer or other office equipment. * In some locations, ability to travel throughout the hospital system. * In some locations ability to move up to 25 lbs. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
