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Onsite Contact Center Representative 1

4 months ago


Shelton, United States OUR COMMUNITY CREDIT UNION Full time

As a Contact Center Representative, you and your team will provide OURCU's members with high-quality member service via phone, live chat, email, and secure messaging.

You may thrive as a Contact Center Representative if you:

  • Look forward to gaining an expansive knowledge base.
  • Enjoy lending an empathetic, listening ear.
  • Embrace the challenge of problem-solving and finding solutions.
  • Find fulfillment in helping members meet their unique needs.
Your day may include:
  • Responding to member inquiries and performing relevant research
  • Processing loan payments, completing skip payment requests, ordering Visa cards, etc.
  • Providing information about OURCU products and services when it may be beneficial to the member and their specific needs.
  • Assisting Contact Center Supervisor and eService's Manager with related duties as requested
You might be a great fit if you have:
  • Customer service experience
  • Call center experience.
  • Strong communication skills
  • Bonus points if you have previous financial institution experience
OURCU offers the following benefits:
  • Medical, dental, and vision insurance-We cover 90% of the cost for the employee and we have two medical plans to choose from; in addition, we cover 60% for qualified dependents. You are eligible the first of the month following 30 consecutive days of employment if you work 30 hours or more per week Medical/dental/vision for EE only is $94.41 or $138.49 per month based on benefit choice
  • Employer-paid life insurance 2 times your annual salary
  • Employer-paid Long-term disability insurance
  • Employer -paid Employee Assistance Program
  • Generous 401(k) options (OURCU contributes no matter what) with a company match after 1-year
  • Paid sick leave with no cap on rollover per year
  • Paid vacation: up to two weeks (80 hours) the first year and pro-rated based on start date the first year
  • 12 Paid holidays after 30 days of employment
  • Tuition Reimbursement based on position and meeting benefit qualifications.
  • Free company Logo Wear
  • Gym reimbursement based on usage criteria per month

For more details, please view the full job description.

Salary Range- $17.96 - $22.45 an hour, DOE

OURCU is an equal opportunity employer. OURCU utilizes E-Verify; for additional information and/or questions, please email HRTeam@ourcu.com