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Enrollment Agent I

4 months ago

Wilmington, United States IDEMIA Full time
Overview

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity.

Responsibilities

About the Role

The Mobile Travel Brand Ambassador work at the airports, agencies, and across IDEMIA Enrollment Services Network engaging with travelers to increase awareness and participation in the Enrollment Service programs. The ideal candidate for this position is an excellent communicator who thrives in a fast-paced, customer-facing environment while always maintaining professionalism. You will be working at the intersection of identity and travel where IDEMIA is driving a frictionless travel experience for consumers with privacy at its core.

Responsibilities:
  • Drive program enrollments by engaging travelers and selling them the benefits of TSA PreCheck
  • Conduct enrollment services as a certified Enrollment Agent using state of the art biometric and identity document authentication technology
  • Exceptional customer-service-focused communication skills and the ability to engage with potential customers, general travelers, and existing TSA PreCheck members
  • Comply with all privacy and security guidelines, policies and procedures at all times
  • Analyze performance metrics, customer feedback and environmental observations to make informed suggestions on improving operations and customer service
  • Coordinate communications between IDEMIA and 3rd party stakeholders that provide facilities for enrollment services
  • Maintain a clean and safe work environment
Working Conditions and Requirements:
  • Travel is required (>100%)
  • Overnight travel may be required
  • Ability to stand for >8 hours per day
  • A company vehicle may be assigned in some areas
  • Moderate physical effort with frequent walking, lifting, and/or moving of materials up to 40 pounds
  • Install enrollment hardware, maintain, and follow technology and security policies
  • Ability to maintain a high level of productivity under minimal supervision
  • Airport environment, other retail settings, workshops, and enrollment locations
  • Effectively schedule transportation to and from assigned locations, abiding by security protocols, badging, parking, and dress code
Qualifications
  • Positive and energetic attitude
  • Self-motivated, customer service-driven achiever interested in selling TSA PreCheck
  • Previous sales and/or customer service experience a plus Committed to protecting customer privacy at all times
  • Proficient computer skills (Microsoft Office, including Outlook, Word, PowerPoint and Excel)
  • Open availability and flexibility are a must - ability to work a variety of shifts including early mornings, evenings, and weekends (40 hours per week)
  • High school diploma or equivalent degree
  • Must be at least twenty one (21) years old
  • Must be United States citizen (dual citizenship may be allowed)
  • A valid driver's license and a reliable transportation
  • Ability to work independently and as part of a team
  • Act with integrity, honesty and knowledge that promote the culture, values and mission of IDEMIA