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Customer Service

2 months ago


Hicksville, United States NY State Solar Full time
Customer Service - Confirmations Specialist

Compensation: $17-$19 pr/hr

Job Type: Hybrid, part-time, 4 week days and 1 weekend day from home. 4p-8:30p weekdays and 9am-5pm one day per weekend.

NY State Solar sells, designs, and builds quality solar systems. Our focus is to provide an outstanding customer experience and deliver a high quality PV system. Dedicated to helping New York become economically and environmentally sustainable

A Customer Service - Confirmations Specialist willwork on our Confirmations Team along with our sales team to manage calendars, communicate with customers, and confirm appointments to delivering a great customer experience.

Customer Service - Confirmations Specialist Duties & Responsibilities:
  • Interact with customers over the phone and written channels
  • Respond to queries related to products and services
  • Handle and resolve complaints in accord with established policies and procedures
  • Any additional duties that are necessary due to the evolving needs of the business
Qualifications:
  • Previous experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Proficiency in Microsoft Office Suite and Salesforce is a plus.
Benefits:
  • Medical, vision & dental Insurance
  • Flexible Spending Account (FSA)
  • 401(K) with up to 6% match
  • Paid Training
  • Paid time off (vacation, sick, bereavement, etc.)
  • Company paid disability insurance
  • Growth potential for committed individuals