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Senior Customer Service Representative

1 month ago

South Portland, United States Schneider Full time
Job overview:

Schneider is seeking a Senior Customer Service Representative in Portland, ME or Green Bay, WI to be responsible for handling relationships with Schneider's customers. The Senior Customer Service Rep will take care of tasks related to processing and monitoring customer orders, managing freight solicitation and negotiating market rates.

Responsibilities:

  • Monitor customer freight to identify issues and improve efficiency.
  • Recommend adjustments as freight volumes fluctuate.
  • Use a variety of technology to analyze service issues and trends to determine solutions.
  • Work closely with leaders, teams and customers.
Skills and qualifications:
  • Have a high school diploma or GED.
  • One year of customer service experience preferred.
  • Have strong written and oral communication skills.
  • Able to manage multiple priorities.
Pay and benefits:
  • Associate will be provided partial scheduled remote options after one year in role dependent upon associate meeting the performance expectations of the role.
  • Additional $1.25 per hour on second and third shift, $2.00 per hour on weekends.
  • Medical, dental and vision insurance.
  • Company-paid life insurance.
  • 401(k) savings plan with company match.
  • Paid time off and paid holidays.
  • Results-based incentive pay program where you can earn above and beyond your base pay.
  • Tuition reimbursement.
  • See full list of customer service benefits.