Customer Service Leader
21 hours ago
SUMMARY: The Customer Service Leader is responsible for the management of customer accounts. They provide product services and resolve emerging obstacles that our customers might face with accuracy and efficiency. They must formulate positive relationships with customers while supporting other departments within VSE Aviation. DUTIES & RESPONSIBILITIES: Responsibilities include, but are not limited to: Communicate with customers by telephone or email to provide information about products or services and understand/transmit financial and technical information to internal and external customers. Keep records of customer interactions or transactions; record details of inquiries, complaints, or comments, as well as actions taken. Capable of producing 30-50 quotes a day while supporting the processing of all customer components through the shop processes. Assists in generating revenue and forecasts/tracks key account metrics (e.g. quarterly sales results and annual forecasts). Develops a thorough understanding of VSE Aviation products and service offerings to better upsell and cross-sell to our clients. Creates and produces quotes and pricing approvals for customers. Monitor all customer and internal team KPIs ensuring all metrics are met. Act as authorized representatives to approve additional costs for customer accounts within limits of each account. Adheres to customer specific reporting requirements i.e., technical, reliability and performance KPIs and communicate directly to the customer. Manage the complete internal process for customer orders through all internal steps and departments, ensuring work is prioritized and managed to meet contract requirements and exceed customer expectations. Work with internal business partners to optimize workflow based on contractual and customer TAT commitments in accordance with contract specifications. Manages and delegates customer order requirements throughout departments to ensure continuous workflow. Stays on top of clients to make sure they are receiving services that are within their budget and meeting their needs. Builds strong sales leads, promotes growth with customers by maintaining strong relationships and leveraging superior support to acquire new business opportunities. Identify, assess, and resolve customer issues using all available resources, judgement, and tools to deliver a positive solution. Use good judgement and discretion when managing and supporting customers when quoting and determining approval thresholds. Meet customers onsite or be available for travel to customers and trade shows as required. Establish and maintain a trusting, positive, and profitable relationship between the customer(s) and the Company. Provide support for other departments with accurate and timely information to ensure customer expectations are met in an effective and professional manner. Prepare, review, and present estimates, including different pricing options, detailed letters, and reports. Other duties as assigned. MINIMUM REQUIREMENTS: Bachelor’s Degree. 4+ years of relevant/technical work experience OR an additional 3 years of specific work experience in lieu of a degree. Expert level communication and interpersonal skills. Proficient using various software, applications, and programs, which include Microsoft Office, Excel, PowerPoint, and Word. Must be able to work well in teams with others from diverse organizational backgrounds as both a leader and a team player. Must be able to work independently with minimal guidance. Experience with problem solving in a high stress environment. Demonstrated ability to prioritize and organize/meet deadlines. PREFERRED REQUIREMENTS: 7+ years of customer service work experience. Reputable communicator through writing and oral actions with customers, peers, and management. Excellent communication, negotiation, and presentation skills. OTHER: The selected applicant will be subject to a background check and drug testing. VSE is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state, or local law. #J-18808-Ljbffr
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Customer Service Leader
3 days ago
Miramar, United States VSE Aviation GmbH Full timeSUMMARY: The Customer Service Leader is responsible for the management of customer accounts. They provide product services and resolve emerging obstacles that our customers might face with accuracy and efficiency. They must formulate positive relationships with customers while supporting other departments within VSE Aviation. DUTIES &...
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Customer Service Leader
3 days ago
Miramar, United States VSE Full timeSUMMARY: The Customer Service Leader is responsible for the management of customer accounts. They provide product services and resolve emerging obstacles that our customers might face with accuracy and efficiency. They must formulate positive relationships with customers while supporting other departments within VSE Aviation. DUTIES &...
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Miramar, Florida, United States Hilton Sandestin Beach Full timeJob Title: Hospitality Leader for Food and Beverage OperationsEstimated Salary: $80,000 - $110,000 per yearCompany OverviewHilton Sandestin Beach is a renowned hospitality establishment that prides itself on providing exceptional service to its guests. As a leader in the industry, we strive to attract and retain top talent to join our team.Job DescriptionWe...
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Miramar, United States Insight Global Full timeMust-Haves: - Position can be very green, willing to train the RIGHT FIT - Experience with customer service, call center, or field calls - Good typing skills and Microsoft suite, especially Excel for spreadsheets. Plusses: - Bilingual in English/Spanish - SHARP PERSONALITY, SELF STARTER, GOOD COMMUNICATION IS CRUCIAL. DAY-TO-DAY: Insight Globals client is...
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miramar, United States Insight Global Full timeMust-Haves:- Position can be very green, willing to train the RIGHT FIT- Experience with customer service, call center, or field calls- Good typing skills and Microsoft suite, especially Excel for spreadsheets. Plusses:- Bilingual in English/Spanish- SHARP PERSONALITY, SELF STARTER, GOOD COMMUNICATION IS CRUCIAL. DAY-TO-DAY:Insight Global's client is a large...
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miramar, United States Insight Global Full timeMust-Haves:- Position can be very green, willing to train the RIGHT FIT- Experience with customer service, call center, or field calls- Good typing skills and Microsoft suite, especially Excel for spreadsheets. Plusses:- Bilingual in English/Spanish- SHARP PERSONALITY, SELF STARTER, GOOD COMMUNICATION IS CRUCIAL. DAY-TO-DAY:Insight Global's client is a large...
