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Communications Officer
4 months ago
Location : La Verne, CA
Job Type: Part-Time
Job Number: 23-24
Department: Police Department
Opening Date: 07/03/2023
Closing Date: Continuous
Description
The City of La Verne Police Department seeks motivated and well-qualified candidates for the position of part-time Communications Officer to uphold our organizational values of professionalism, responsibility, innovation, dedication, and excellence. Part-time Communications Officers work up to 28 hours per week and are required to work varying shifts including day, swing, or graveyard shifts.
This is a continuous recruitment and the application period for this position may close at any time.
Communications Officers receive incoming emergency calls for police assistance and dispatch necessary units, assist with the dispatch of other City services, operate a computer terminal and switchboard equipment, and perform a variety of general support duties related to communications and records activities.
General supervision is provided by the Communications Supervisor and the Watch Commander when necessary. Technical or functional supervision may be provided by other sworn or non-sworn personnel.
Applicants who do not include proof of dispatcher qualifications with their application must undertake the City of La Verne's Communications Officer written exam, the POST Entry-Level Dispatcher Selection Test Battery.Dispatcher qualifications include a POST Dispatcher certificate, a certificate of completion for a Public Safety Dispatcher Basic Course, or a POST Dispatcher exam T-score of 45.0 which is dated within the past 12 months. (This qualifying T-score has been newly revised.) Applicants who are required to take this exam will receive further information on test registration once a test date is planned.
La Verne is a city of more than 30,000 residents and a well-balanced community with a good mix of residential, commercial, and industrial features. La Verne maintains a council-manager form of government. Residents elect five (5) council members to represent them and oversee a total annual budget of over $56 million. La Verne is a close-knit community that is home to many fine institutions and facilities which include the University of La Verne (founded in 1891), Brackett Field Airport, and public and private schools. As one of the most desirable communities in metropolitan Southern California, La Verne is a progressive city that has retained much of its small town charm.
The City is interested in hiring an individual who exemplifies the values that make La Verne a safe, desirable, and engaged place to live.
Examples of Duties
Depending upon assignment, duties may include, but are not limited to, the following:
- Receive emergency calls from the public requesting police and other emergency service; determine nature and location of emergency, determine priority, and dispatch police or other emergency units as necessary and in accordance with established procedures.
- Maintain contact with all units on assignment; maintain status and location of police field units and fire units.
- Answer non-emergency calls for assistance; order tow trucks and public works emergency service or contact appropriate agency.
- Coordinate emergency calls and relay information and assistance requests involving other public safety agencies.
- Answer incoming phone calls; screen calls and route as appropriate; wait on public at the counter; accept bail money.
- Enter, update and retrieve information from teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information.
- Perform a variety of record keeping, filing, indexing, and other general clerical work, type reports and prepare packages for court filings.
- Test and inspect equipment as required.
- Assist in performing searches and booking arrested persons.
- Monitor various alarm systems and the activity of prisoners in City detention facilities.
- Perform related duties as assigned.
Typical Qualifications
Knowledge of:
- Standard radio or telephone communications receiving and transmitting equipment.
- Geographic features and streets of the City.
- Standard broadcasting procedures and rules.
- Department procedures and policies, and those of the other user agencies.
- Public safety classification codes and computer commands.
- Learn appropriate provisions of the California Vehicle and Penal Codes.
- Speak clearly and precisely.
- Apply standard broadcasting procedures and rules.
- Work under pressure, exercise good judgment, and make sound decisions in emergency situations.
- Effectively communicate with and elicit information from upset and irate citizens.
- Type at a speed necessary for adequate job performance.
- Understand and follow oral and written instructions.
- Spell accurately.
- Work various shifts as assigned.
Any combination equivalent to experience and education that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be:
- One year of telephone or dispatch experience.
- Equivalent to completion of twelfth grade.
Applicants who pass the initial application review will undergo the POST Entry-Level Dispatcher Selection Test Battery, an in-person written exam. Test date is to be determined.
However, any applicant with a POST Dispatcher certificate or recent POST Dispatcher exam T-score of 45.0 or higher may be exempted from taking the POST Dispatcher exam. (This qualifying T-score has been newly revised.) Applicants must provide these qualifications as part of their employment application. Any submitted qualifications will be reviewed and the applicant will receive an e-mailed response to grant or deny the written test exemption. Exempt applicants will advance to the interview phase of our recruitment, with the interview date to be determined.
Supplemental Information
SELECTION PROCESS
The City reserves the right to select applicants for further consideration who demonstrate the best qualifications match for the position. Meeting the required minimum qualifications does not guarantee an applicant an invitation to the next step(s) in the selection process. Those candidates whose experience and training most closely match the City's needs may be invited to participate in the selection process, which may include a combination of written exercise, panel interview, or other testing deemed appropriate. Prior to hire, successful candidates will also be required to undergo a medical examination (including drug screen), and credit and criminal reviews.
Primary communication regarding applicant status relative to this recruitment will be by e-mail; applicants are solely responsible for monitoring their e-mail communication messages and systems. Applicants are solely responsible for informing the City of changes in contact information, including but not limited to e-mail addresses, mailing addresses, post office boxes, and telephone numbers.
EQUAL OPPORTUNITY EMPLOYER
As required by state law, the City provides consideration for veterans who served during military actions. Eligible veterans should notify Personnel in writing at the time of application.
Under Federal law, employees must contribute 1.45% of their gross monthly earnings for Medicare coverage. The City will match the employee's contribution.
In compliance with the Americans with Disabilities Act (ADA), if special assistance to participate in this recruitment is needed, contact the Personnel Office.
The City recruits and hires without regard to race, color, religion, physical ability or condition, sexual orientation, gender, age, or national origin, except in those specific instances whereby a bona fide occupational qualification demands otherwise.
The City of La Verne hires only United States citizens or lawfully authorized aliens.
The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without further notice.
01
Have you earned a POST Dispatcher certificate?If yes, please attach your certificate.
- Yes
- No
02
Do you have a recent POST Dispatcher exam T-score of 45.0 or higher?If yes, please attach documentation.
- Yes
- No
03
Do you have a certificate of completion for a Public Safety Dispatcher Basic Course?If yes, please attach documentation.
- Yes
- No
Required Question
