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Retail Deposits Servicing Call Center Specialist

4 months ago

West Valley City, United States BCforward Full time

Retail Deposits Servicing Call Center Specialist

BCforward is currently seeking a highly motivated Retail Deposits Servicing Call Center Specialist for an opportunity in Salt Lake City, UT

Position Title: Retail Deposits Servicing Call Center Specialist

Location: Salt Lake City, UT

Anticipated Start Date: ASAP

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 6+ Months with possible extension.

Job Type: 40 hours a week, ONSITE

Pay Range: $20-22/HR

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

Responsible for providing quality customer service and accurate information about depositor accounts, programs, policies and processes. Answer inquiries from customer, potential customers, financial and institutions, business partners, internal customers and others. Process telephone requests for account information and application processing and communicate results to the customer. Maintain knowledge of comparable and competitor products. Respond to email and written inquiries. Responsible for the maintenance of existing accounts. Must research, analyze, verify, reconcile and perform appropriate account actions in a timely manner in accordance with established servicing guidelines. Individuals in these positions may be focused on one or more of these activities: Financial Adjustments, Status Adjustments, Account Maintenance and Customer Communications.

What You'll Do

Customer Service
Answers incoming calls
Reports Conditions affecting customer satisfaction
Performs timely and accurate follow up on account inquiries
Provides accurate information on deposit products offered
Demonstrates strong problem resolution skills
Solid organization and communication skills with a strong attention to detail
Escalates reports of exceptional service and complaints
Training and Development
Completes core corporate training and develop solid knowledge of systems
Self-motivation to consistently improve knowledge to advance service capabilities
Maintains knowledge of all Retail Servicing policies and procedures
Keeps all training documentation organized and remain aware of new information
Operates within compliance policies and procedures
Processing
Account analysis
Performs manual research of accounts
Records comments clearly
Processes and updates deposit applications on system
Makes outgoing calls to provide information and clarify questions
Ensures updates to the database are complete and accurate
Proficient in all systems necessary to provide effective customer service

Other Job Functions

Other duties as assigned
Assist in other business areas as needed
Accurately track all work completed
Individual/Time Management
Meet or exceed department standards for productivity and quality
Demonstrate flexibility and team-oriented attitude to support the business (overtime, travel, etc.)
Identify system issues and process improvements
The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

What You Have Minimum Education, Skills and Experience Required

High School Diploma or Equivalent
Some banking experience or a customer service background
Excellent knowledge of multiple business area processes and procedures
Excellent knowledge of applicable department systems
Demonstrated ability to manage multiple priorities in a time-sensitive environment
Ability to maintain composure and professionalism while troubleshooting and resolving complex customer issues.
Familiarity with Microsoft applications with emphasis on Word/Excel
Excellent oral/written communication skills
Excellent data entry skills
Proven ability to consistently meet individual/team/department goals
Has developed specialized skills or is multi-skilled through job-related training
Takes a broad perspective to problems and identifies new, less obvious solutions
Completes work with a limited degree of supervision
Proven ability to meet strict attendance guidelines

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 222350 when responding to this ad.