Inter-Island Customer Service

3 months ago

Honolulu, United States Xpress Trucking & Logistics, Inc. Full time

Job Type

Full-time

Description

Starting pay: $18 - $19 per hour, based on experience

Full-time - Monday - Friday 7:30AM - 4:30PM

Benefits:

  • Medical, Dental, & Vision plans for employee + family
  • Sick leave, & Vacation time off
  • 401k Retirement plan + company match
  • Paid training
  • Paid Holidays
Summary:

The Inter-Island Freight Customer Service Representative plays a crucial role in ensuring smooth operations and customer satisfaction in the inter-island freight transportation sector. By providing excellent service, resolving issues efficiently, and maintaining strong relationships with customers, they contribute to the overall success and reputation of the freight company.

Requirements
  • Respond promptly and professionally to customer inquiries via phone, email, or in-person regarding freight shipments between islands.
  • Provide accurate and timely information regarding shipment status, delivery schedules, and any delays or issues that may arise.
  • Assist customers in resolving concerns, complaints, or discrepancies related to their shipments.
  • Receive and process freight orders, ensuring all necessary documentation is completed accurately.
  • Coordinate with internal teams to schedule pickups, deliveries, and transfers between islands.
  • Track shipments throughout the entire transit process and provide regular updates to customers as needed.
  • Invoice and
  • Maintain accurate records of all customer interactions, transactions, and shipment details.
  • Ensure compliance with regulatory requirements by verifying and completing necessary paperwork for each shipment.
  • Assist in the preparation of shipping documents, including bills of lading, customs forms, and invoices.
  • Investigate and resolve any issues or discrepancies related to shipments, including missing or damaged goods, incorrect addresses, or delivery delays.
  • Collaborate with internal departments, such as operations and logistics, to address customer concerns and ensure timely resolution of problems.
  • Escalate complex issues to the appropriate management level for further assistance and resolution.
  • Build and maintain positive relationships with customers by providing exceptional service and support.
  • Proactively communicate with customers to anticipate their needs, address any potential issues, and ensure overall satisfaction with our services.
  • Identify opportunities to enhance customer experience and provide feedback to management for process improvement.
Qualifications and Skills:
  • Experience in freight operations, logistics, or a related is plus
  • Ability to adapt to a fast-paced and dynamic work environment
  • Strong understanding of transportation management systems and logistics software.
  • Excellent leadership and team management skills.
  • Effective communication and negotiation abilities.
  • Knowledge of relevant industry regulations and compliance standards.
Physical demands:
  • Sit for long periods of time
  • Use of office equipment such as phone, computer, scan/fax/print
  • Interact with peers and customers in person and via technology
  • Some push/pull/lift/carry as needed
  • Willingness to work flexible hours as needed

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Salary Description

$18-$19 per hour

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