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Franchise Business Consultant

4 months ago

Atlanta, United States Walk-On's Sports Bistreaux Full time

COMPANY OVERVIEW

Walk-Ons Sports Bistreaux was founded in 2003 by two former walk on basketball players for the LSU basketball team. The concept started as a school project where these two walk-ons got a C on the project. The walk on mentality and the dream to open a sports bar that served great Louisiana cuisine near LSU kept the founders busy at work, looking for a location and financing to bring the dream alive. Walk-Ons was voted ESPNs #1 Sports Bar in North America in 2012, NFL quarterback Drew Brees invested in the company in 2015 and today Walk-Ons owns and franchises 80+ locations. Our Purpose is to bring people together and Vision is to be More Than a Restaurant that inspires a lifestyle that embraces the underdog mindset in all of us. Walk-Ons management team is focused on being the best franchisor in the industry and has hired great talent ahead of the need to achieve this mission.

SUMMARY DESCRIPTION

Business Consultants are responsible for an assigned portfolio of Franchisees. They collaborate with Franchisees to set and achieve-or-exceed goals for their networks to drive the business in the areas of sales, profits, and network growth. To accomplish this, Business Consultants will focus on coaching and influencing Franchise organizations in their delivery of consistent and safe brand experience, same-store comp growth, and (where applicable) organizational preparation for additional unit growth. The ideal candidate will be located in Dallas, Texas or Atlanta, Georgia or willing to relocate.

RESPONSIBILITIES

  • Achieve the operations and business performance goals for their portfolio of Franchisees.
  • Facilitate quarterly Franchise Business Reviews and Annual Planning process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments. Align priority areas with Franchisee to drive the business in sales, profitability, and network growth, while delivering a safe and consistent brand experience. Develop plan to coach Franchisee, through regular check-ins, to follow-through on commitments.
  • Track and review on-going data and analytics to guide Franchisee actions toward their goals, commitments, and plans. Interpret data to provide coaching and recommendations on priorities for Franchisee to address. Follow up on Franchisee commitments and monitor data to check progress.
  • Perform quarterly Guest Experience Reviews on restaurants.
  • Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisees individual goals and opportunities in pursuit of safe and consistent brand experience, same-store growth, and preparations for unit growth.
  • Participate and work as-needed with the Field Marketing Team on updates for operations initiatives and new marketing product and promotion rollouts. Monitor and support the execution of local, DMA and regional marketing plans.
  • Ensure the effective use of G&A expenses within parameters set.
  • Partner with Field Training Team to coordinate training support to the franchisee.
  • Support Franchisees in understanding the processes for remodeling and building new restaurants. Align with the construction team and the Franchisee, monitor the milestones, and hold the Franchisee accountable to ensure that completed facilities meet required operational specifications. Provide support during all remodel and new store openings.
  • Complete all responsible administrative functions and requirements of the position in a timely manner.

EDUCATION AND EXPERIENCE REQUIREMENTS

  • Minimum 3 year franchise consultant experience; 5 years of restaurant or casual dining experience
  • Preferred 4 Year / Bachelors Degree or equivalent
  • Minimum High School or GED

REQUIRED KNOWLEDGE AND SKILLS

  • Must be able to build credibility and trusting relationships with internal and external stakeholders
  • Able to develop and execute plans to drive results
  • Able to use data to inform decisions
  • Able to bring people together to solve problems
  • Resourceful and highly adaptable to changes in direction; can effectively adapt to different situations and personalities
  • Good oral and written communication and interpersonal skills
  • Excellent organizational skills able to effectively manage time, plan, and work independently with minimal supervision
  • Curious with a desire for continuous learning
  • Thorough understanding and knowledge of restaurant operations
  • Sound business and financial acumen
  • Skilled at consultation and strategic coaching
  • Compliance orientation
  • Big-picture orientation
  • Innovation and creativity

Walk-On's Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.