Customer Service Representative

2 days ago


West Des Moines, United States Local Business Firm Full time

We have rapidly become one of the fastest-growing and most successful consulting firms in the Des Moines area, and we are excited to expand in response to increased client demand. Our mission is to provide top-tier customer service while driving market expansion for our prestigious client base. To support this growth, we are seeking motivated individuals to join our team in entry-level customer service and sales.

We offer full-time positions and personalized one-on-one training to ensure our team members have the skills needed to succeed. Our focus is on turning entry-level positions into real career opportunities, with clear pathways for long-term growth. We pride ourselves on our exceptional team, whose individual strengths and commitment have propelled our business to new heights.

Responsibilities:

  • Provide exceptional customer service by building strong relationships with clients and customers.

  • Assist in managing customer inquiries, resolving issues, and ensuring overall customer satisfaction.

  • Support the development and execution of marketing campaigns tailored to our clients' needs.

  • Work closely with the marketing and management teams to drive sales and customer retention.

  • Collaborate with team members to identify opportunities for market growth and improvement.

  • Participate in daily training and development sessions to enhance personal and professional skills.

  • Contribute to team meetings, brainstorming sessions, and strategy development initiatives.

  • Maintain professionalism in all customer and client interactions, both in-person and over the phone.

  • Handle various administrative duties related to customer service and sales activities.

  • Grow within the company by demonstrating leadership, initiative, and the ability to deliver results.


Requirements:

  • Strong interpersonal and communication skills, with the ability to build lasting relationships.

  • Motivated and ambitious with a strong desire for career growth and success.

  • Excellent problem-solving abilities and a customer-focused mindset.

  • Ability to work well in a team-oriented, fast-paced environment.

  • Positive attitude, professionalism, and a solid work ethic.

  • Adaptable, with a willingness to learn new skills and take on new challenges.

  • Experience in customer service, retail, sales, marketing, or management is a plus, but not required.



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