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Branch & Business Center Assistant Manager

4 months ago

Philadelphia, United States Trout Group Full time

**Branch & Business Center Assistant Manager**

location Philadelphia, Pennsylvania, United States of America category Branch Banking Full time Job ID: R073159 Posted: Sep 20th 2021 * Accountable for the operational soundness of the branch and team, specifically the maintenance of security procedures, ensuring audit controls are followed and the support and adherence to compliance and regulatory guidelines. Manages service and operational aspects of a Branch & Business Center branch. Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members. Leads through influence and impacts a broad range of eco-system partners in an omni channel environment. Drives revenue and loyalty through proactive interactions with clients.

* Influences a range of eco-system partners in an omni channel environment. Manages, coaches and executes a proactive client experience within an omni channel environment. Provides solutions and advice to improve client financial well-being. Leads effective problem resolution.

* Fosters a positive working environment that facilitates exceptional service and expanding profitable customer relationships. Grows branch revenue through acquisition and share-of-wallet growth of consumer and business households. Consistently inspects, supports and coaches the branded sales process to proactively achieve sales targets and customer loyalty.

* Drives the employee engagement experience. Responsible for acquiring and retaining talent through the training, coaching and development of employees with a focus on bank protocol, operational processes, policies and procedures. Coaches employees to achieve performance and activity expectations. Leads the performance management process for direct reports.

* Responsible for the Branch & Business Center risk process through proper oversight and adherence to regulatory, security and audit requirements. Trains and coaches team members with operational/risk activities and monitors adherence to policies and procedures. Exercises sound decision making to identify and mitigate potential risk. Manages operational, human capital, reputational and business risk through adherence to established policies and procedures.

* **Include Intentionally** - Cultivates diverse teams and inclusive workplaces to expand thinking.

* **Live the Values** - Role models our values with transparency and courage.

* **Enable Change** - Takes action to drive change and innovation that will transform our business.

* **Achieve Results** - Takes personal ownership to deliver results. Empowers and trusts others in decision making.

* **Develop the Best** - Raises the bar with every talent decision and guides the achievement of all employees and customers.

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