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Chargeback Analyst

4 months ago

Franklin Lakes, United States Careerbuilder-US Full time

Job Title: Chargeback Analyst

Location: Franklin Lakes, NJ

Duration: 6 Months

Hybrid work, in Franklin Lakes office 3 days per week.

Must haves:

· Minimum of 1 year experience in Commercial Contracting or Chargeback Operations in the medical device or related healthcare industry field.

· Understanding of chargeback operations, pricing claims management, and/or contract operations

· Strong technical skills in applications such as MS Excel

· Pivot Tables, VlookUps, Concatenations

· Communicate effectively to internal and external stakeholders

Job Description:

· Manage resolution and communication for all aspects of the chargeback and sales tracing errors and direct claims for resolution with our channel partners and customers.

· Execute the communication, review, validation, disposition, resubmission for chargeback, sales tracing, and direct claims with a focus on prevention.

· Partner with Contract Operations, Offer Development and Customer Care functions to support business process continuous improvement activities, identify insights on root cause analysis/error prevention solutions and execute operational enhancements.

· Collaborate with our distributor partners to identify, develop, and drive operational improvement activities, conduct root cause analysis, and determine error prevention solutions.

· Partner with Chargeback & Sales Trace Account Management Team to accurately track, monitor, and communicate disputed lines for resolution.

· Collaborate with IT partners to ensure business requirements are met and technical functionality and performance appropriately supports activities.

· Support a Continuous Improvement (CI) plan to deliver process/procedure harmonization.

· Align and complete workload consistent with set metrics/KPIs and service level expectations associated with operational effectiveness, preventative analytics and customer satisfaction.

· Support organization through collaboration and initiatives to develop and drive best industry practices to increase pricing accuracy, eliminate errors, and streamline processes.

· Adhere to policy and procedures per contracts playbook, business guidelines and chargeback processes.

· Maintain updated desktop procedures to drive standard team processes that adhere to best practice efficiency and accuracy.