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Care Coordinator

1 month ago

Alexandria, United States Nuvia Dental Implant Center Full time

Pay: $20-$22/hour DOENuvia Dental Implant Center, a growing dental implant center, is looking for an outgoing office administrator(which we call our Care Coordinator) to join our team in our Alexandria location. We provide implants and full mouth restorations to our patients, literally changing their lives. An exceptional patient experience for every patient is our top priority.At Nuvia, our Care Coordinators are reliable, problem solvers with excellent communication skills. They have the ability to leave a lasting impression with our patients and help them to feel at ease.Hours are full time, Monday-Friday 40hrs a week.Competitive paywith ample room to growNuvia is a great place to work We pride ourselves in the satisfaction of our teams and believe if they are well taken care of, in turn, they will take great care of our patients. Our benefits package includes the following:Medical, Dental, Vision, Life, Long/Short Term Disability InsurancesPaid TrainingPaid Time OffPaid HolidaysPaid Parental/Bereavement Leave401k matchEmployee AssistanceJob Responsibilities:Cultivating the patient experienceAppt flow managementAccount management and billingCollecting and processing paymentsGeneral administration for the centerJob Requirements:Collaborate and contribute to the teamConnect with each patient, show compassion and understanding Positively represent Nuvia, live the core valuesBackground in Medical/Dental is helpful but we will train the right candidateBe proactive and provide solutions for patients Quickly pick up on new tasks, ask questions when neededHigh level of maturity and emotional IQThis is what a day in the life of a Care Coordinator at Nuvia looks like:Opening Center, setting patients and teams up for a successful dayCommunicate effectively with patients and manage expectationsBe OBSESSED with our patients and their storiesRemind patients of appointments and follow up when neededSchedule appointments and walk patients through next stepsAnswer phone calls, open mail, organize the officeThe biggest challenge of this position is juggling multiple patients and projects at once. The ability to keep calm and stay organized is crucial for this position.This is a support position, success in this position would be defined by a great experience for every patient. Each member of the team should feel supported by the Care Coordinator and you know you are winning when the administrative functions of the Center run like a well oiled machine. Our team members are as diverse as the patients we serve, building special connections with them throughout their journey with us is one of the many benefits of this position. Imagine being part of a team that gets to give patients their confidence back through a brand new smile, we get to do it every dayWe are eager to invent, find new solutions to problems and develop new processes. At Nuvia, we have a culture of excellence while still collaborating well as a team. We are obsessed with our patients, love what we do and feel honored to be able to provide such an incredible service.If you feel like you would be a good fit with our culture and like the idea of changing people's lives, apply today We look forward to meeting you.