Account Executive, Membership Services

1 week ago

Chicago, United States AEG Full time
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

Chicago Fire Football Club is a Major League Soccer team that was founded in 1997. Under new ownership, the Club recently returned to Chicago's iconic Soldier Field, opened a new 50,000-square foot office in the heart of the city, and will unveil a premium state-of-the-art Performance Center in January 2025. With tremendous growth and expansion, the Club is laying the foundation for an audacious and ambitious vision that will transform the brand and the company in the coming years.

At Chicago Fire Football Club, we're on a mission to entertain, serve, and unite Chicago by delivering excellence on and off the pitch to ensure a world-class experience. As a club we let our values guide everything we do: we uphold uncompromising integrity, show respect for all at all times, never settle for less, constantly innovate, and hold ourselves relentlessly accountable.

Job Overview:

Chicago Fire Football Club is seeking a dedicated Account Executive of Membership Services to join our team You will be responsible for sustaining and increasing client retention, building authentic business relationships with membership holders, and providing exceptional service experiences to fans on matchdays. We are searching for a candidate with confidence and grit who is looking to build a career in professional sports. This position will report to the Director of Membership Services.

Job Responsibilities:
  • Account Management: Responsible for retention of membership holders in the defined portfolio of accounts
  • Drive Revenue Growth: Seek additional revenue opportunities through outreach to current membership holders by add-on membership sales, seat upgrades, and referrals from the portfolio
  • Prospect New Opportunities: In addition to retention, maximize on a separate annual revenue goal through execution of new sales calls
  • Sales Metrics: The candidate will be accountable for consistently achieving or exceeding "hustle metrics" (calls, talk time, referrals, appointments)
  • Relationship Building: Build strong relationships with a defined portfolio of accounts (membership holders) through proactive communication, including seat/suite visits, phone calls, emails, dinners, events, and other communication channels
  • Foster a Positive Team Approach: Focus on an exceptional fan experience on match day and work closely with other departments to ensure consistent communication and one-on-one interactions with fans
  • Product Knowledge: Maintain up-to-date knowledge and effectively communicate all team happenings, events, member benefits, and stadium details that are relevant to the defined account portfolio
  • CRM Management: Ensure customer and account data and profile requirements are accurate and complete
  • Deliver Exceptional Service: Acquire knowledge and understanding of products we offer and learn to ask targeted questions to better understand the Chicago Fire FC fan base to offer the best benefits possible
  • Additional Duties: Additional duties as assigned
Required Qualifications:
  • 1-2 years of sales or service experience
  • Possess a strong understanding of customer support, relationship management, upselling, and client retention
  • Must display a strong work ethic and desire to build a career in professional sports
  • Excellent interpersonal and communication skills
  • Willingness to learn in a fast-paced environment
  • Desire to be a sports sales industry leader
  • Ability to work non-traditional hours, in non-traditional settings, including all home games (or other work events) that fall on nights, weekends, and/or holidays
Preferred Qualifications:
  • Bachelor's degree in sports management, business administration, or a similar field
  • Experience with collegiate, elite, or professional sports sales
  • Familiarity and knowledge with Ticketmaster Archtics and Salesforce CRM
Please note:
  • Chicago Fire FC is committed to fostering, cultivating, and preserving a culture of diversity, equity, accessibility, and inclusion. Our diversity initiatives start with the recruitment and selection process; therefore, we'd like to welcome all diverse candidates to apply to opportunities within our Club.
  • CFFC is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, ethnicity, citizenship, age, veteran or military status, disability, sexual orientation, sexual orientation or expression, marital status or any other characteristic protected by law. This policy governs all aspects of employment, including hiring, promotion, compensation, discipline, termination, and access to benefits and training.
  • If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact the People and Culture Department at peopleandculture@chicagofirefc.com to let us know the nature of your request and your contact information.
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