Front Desk Agent

Full Time Front Desk Agent: $15.00 Per hour Pocono Mountain Villas by Exploria Resort Bushkill, PA. The Front Desk Agent is responsible for greeting and checking in guests to the resort. The Front Desk Agent must provide exceptional service to our guests while being an added resource about the resort or surrounding areas. Primary Job Duties:

• Warmly welcome guests and provide assistance during the check-in/out process
• Follow established procedures for both registration and departure
• Settle guests accounts through credit card or cash payments. Ensure billing is accurate.
• Maintain compliance with resort policy relating to cash handling.
• Accurately answer questions in reference to the resort facilities and area attractions
• Maintain a professional appearance and be in compliance with resort uniform policy
• Answer front desk telephones using proper etiquette and established greetings
• Create great guest interactions by providing attentive and genuine hospitality and exceeding guests expectations
• Must be able to work nights, and weekends. Hours/Days/shifts vary depending on business needs..
  

Qualifications and Skills

• 1 year customer service experience
• Previous resort experience is preferred
• 1 year of Front Desk experience
• Computer skills

Competencies:

• Good problem solving abilities
• Phone etiquette
• Conflict resolution
• Strong communication skills
• Detail oriented

Benefits:

• Health
• Dental
• Vision
• Life Insurance
• Disability Insurance
• PTO
• 401K

Required Preferred Job Industries

• Hotel & Hospitality

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