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Collections Representative
3 months ago
- Making outbound calls and sending emails daily on delinquent accounts
- Managing automated calls and emails
- Working closely with various departments to reach monthly collection goals
- Handle difficult customers and escalated calls
- Work closely with Credit Supervisor in utilizing our 3rd party collection agency
- Maintain accurate notes in customer accounts
- Provide assistance with on line payments
- Provide customers recap of accounts for billing disputes
- Reporting results to management and escalating problem accounts
- Minimum of 1 year of credit and collections experience highly preferred.
- Minimum of 1 year of experience making heavy outbound collections calls highly preferred.
- Strong computer skills to include Microsoft Excel and Word experience.
- Strong verbal and written communication skills.
- Ability to speak a second language is a plus
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