Customer Service Representative

2 weeks ago

Tampa, United States Safepoint MGA, LLC Full time
Safepoint Insurance invites you to Join us for our Recruiting Open House with light refreshments and meet with hiring managers from our Personal Lines Department. Launch Your Career in Property & Casualty Insurance

Bring your resume

On-Site Interviews: Tuesday, November 19th
Time: 12:00 PM - 7:00 PM

Location: 4012 Gunn Hwy, Tampa, FL 33618

What We Offer:
Paid Training - Pay rate is $20/hour.
Growth Opportunities - Upon completion of the training you will become an Underwriting Service Associate.
Battle-tested Management - Our leadership team has been with the company from the beginning.
Excellent Benefits Package - Including health, PTO, 401(k) plan, professional development, and more
Financial Strength - Join a company with stability and a bright future ahead.

Position start date: December 2, 2024

Job Summary
The State of Florida requires a 4-40 Customer Representative License to do this job. Safepoint will provide paid training and assist you in obtaining the license if you are selected for our upcoming training class starting on December 2, 2024. Upon completion of the training you will handle incoming calls from customers, agents, and policyholders related to insurance applications or existing policies. You will work in a collaborative environment providing administrative support for the Underwriting department.

Why Safepoint Insurance
  • Paid professional development We offer a comprehensive training program to obtain a 4-40 license and develop your skills
  • A supportive, professional, and collaborative team that promotes internal growth
  • Competitive wages and employee benefits including medical, dental, vision, immediate Safe Harbor 401k vesting, free memberships, and more

What we're looking for
  • Ability to obtain and maintain P&C insurance licenses in all 50 states
  • Passion for great customer service over the phone and in call center environments
  • Strong punctuality and reliable attendance
  • Ability to work independently in a fast-paced environment
  • Previous call center and customer service experience required
  • Previous Property & Casualty experience is preferred
  • Proficiency with Microsoft Office products
  • Excellent communication skills with ability to interact on a professional level with internal and external personnel and partners
  • Results driven with strong problem solving and analytical skills
  • Detail-oriented and exceptionally organized
  • English and Spanish speaking and writing skills desired but not required

Duties and responsibilities
  • Provide excellent customer service to agents and policy holders in a moderate to high volume call center environment
  • Process corrections or adjust records when needed, following the appropriate company guidelines
  • Maintenance of license with the Florida State Department of Financial Services
  • Review incoming endorsement requests and/or email communications
  • Review, organize, and forward information to be escalated for resolution as needed
  • Adhere to the established productivity and quality metrics established
  • Other tasks and projects as assigned


Essential Functions
  • Ability to use telephone and computer systems to communicate with and service customers
  • Ability to use computer system to research information on risks
  • Ability to prepare for, obtain, and maintain resident Property & Casualty insurance licensing through the Florida DFS, and reciprocal licenses in all 50 states in the continental United States
  • Ability to handle 50-80 incoming phone calls per day
  • Ability to reliably commute to the assigned office location
  • Ability to adhere to regular attendance schedule on-site
  • Ability to clearly communicate verbally and in writing.

Physical requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms

Working conditions
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines

Compensation and Benefits
We recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement. For this reason we are pleased to provide:
  • Market Competitive Wages
  • Prof. Development and Educational Assistance Programs
  • Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
  • Paid Time-Off (Discretionary, PTO, Parental Leave, and others)
  • Company Paid Holidays
  • Health Insurance
  • Dental Insurance
  • Vison Insurance
  • Short and Long Term Disability Insurance (company paid premiums)
  • Flexible Spending Accounts with Company Contribution
  • Health Savings Accounts with Company Contribution
  • Employee Life and AD&D Insurance
  • Dependent Life and AD&D Insurance
  • AAA Membership (company paid)
  • Identity Theft Protection (company paid)
  • Other Ancillary Insurance Benefit Programs
  • And more...
Safepoint Insurance is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with Safepoint depends solely on your qualifications.

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