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Customer Service Specialist

3 months ago

Montgomery, United States BDK Door Inc Full time
Description

We're looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you

This addition to our team is specifically to service our afternoon, evening and weekend callers who need service and assistance.

  • Mon - Fri 4 pm to 8 pm
  • Sat - 7 am - 4:30 pm
  • Sun - 2 hrs for customer response and appointment setting.
  • Flexible schedule - We can accept all or partial coverage of these days.


Responsibilities

•Regularly meet with sales lead to receive the newest service and product knowledge
•Keep track of customer accounts and make updates with new account information as necessary
•Identify common customer issues and bring them to the attention of the team
•Respond to customer inquiries, product and service questions, and customer complaints
•Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed

Qualifications

•Must possess exemplary interpersonal skills, communication skills, and active listening skills
•Experience working in a customer-oriented atmosphere
•High school diploma, G.E.D. or equivalent