DCPP Computer Field Analyst

4 weeks ago

Avila Beach, United States Pacific Gas And Electric Company Full time

Requisition ID# 159740 Job Category: Information Technology Job Level: Individual Contributor Business Unit: Information Technology Work Type: Onsite Job Location: Avila Beach Department Overview Diablo Canyon Power Plant's (DCPP) mission is to safely generate clean, reliable, and affordable energy for California's hometowns. Embrace new ideas to continuously improve our plant and our work environment. Proactively learn from ourselves and others. Enrich our communities and the environment, increasing the public's trust and confidence in nuclear power. Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions. Position Summary This is an International Brotherhood of Electrical Workers (IBEW) Local 1245 represented classification, which has over 100 years of experience representing employees at PG&E. This job is subject to collective bargaining. An employee who, without direct supervision, performs but is not limited to second- and third-tier software support, deployment, installation, troubleshooting , repair , testing, configuration and maintenance of all end-user computing devices, software and systems that affect their respective functionality; such as, but not limited to, computers, mobile devices, audio/video (AV) systems, operating systems, presentation systems, enterprise software, specialized software, asset management processes, end-user device networking software, release management, directory services, imaging devices, end user device peripherals, and critical Line of Business computer systems and facilities. To obtain and maintain employment, you must be able to pass a drug and alcohol screen, a security background check for unescorted access to a nuclear plant, psychological screen, and be subject to random drug and alcohol screening in fulfillment of federal requirements. PG&E is providing the hourly rate range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual hourly rate paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, collective bargaining agreement, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors. Under the terms of the collective bargaining agreement, the starting hourly rate range for this position is $34.53 to $48.62, subject to collectively bargained wage increases. Job Responsibilities Performs second and third tier software support, deployment, installation, troubleshooting, repair, testing, configuration and maintenance of all end-user computing devices software and systems that affect their respective functionality Orders hardware and software for end users where applicable Qualifications Minimum: CA Class C License, or equivalent Record of age 18 years or older High School or GED-General Education Development-GED Diploma Desired: Competency in building strong customer relationships and delivering customer-centric solutions Record of Residence within 50 miles of job description 1 year of experience in IT service/help desk or field support technical experience in pc use, maintenance, troubleshooting, repairs, networking, software & hardware installation Experience in troubleshooting A/V issues. Experience with remote support Excellent oral and written communication skills Experience and knowledge of PG&E Gas and Electric operations or other Utilities Able to resolve higher complexity requests & incidents Strong analytical skills Expanded technical/troubleshooting skills. Comprehensive knowledge in technical aspects of designated team's functions

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