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Credit and Collections Coordinator

3 months ago

Roseland, United States Lowenstein Sandler Full time
Description

Who We Are:
Lowenstein Sandler is a one of the most sophisticated law firms in the United States, with over 375 lawyers and 300 business services professionals serving clients from offices in New York, New Jersey, Palo Alto, Washington, DC, and Utah. Our primary administrative offices are located in Roseland, New Jersey, where we are consistently ranked among the best places to work. We recruit candidates who seek a collaborative, entrepreneurial culture that prioritizes our clients, our colleagues, and the communities where we work and live. Committed to career development and to a diverse and inclusive workplace, the firm offers many programs and opportunities for personal and professional growth. We seek professionals for our business services group who share these values.

What You Will Do:
The Credit and Collections Coordinator is responsible for assisting the Credit Manager with various processes and projects to collect the firm's accounts receivable.

Essential Job Requirements:

  • Responsible for AR reminder statement process and follow up
  • Obtain internal Partner approval to contact clients regarding past due balances
  • Resolve invoice discrepancies between clients and attorneys; coordinate with billers to reissue bills, when needed
  • Work with Credit Manager to present proposed payment plans to attorneys and clients
  • Proactively and professionally communicate with clients via email and telephone to inquire about payment status
  • Monitor payment plans
  • Escalate issues to Credit Manager when necessary
  • Promptly respond to client inquiries regarding past due amounts
  • Review and analyze client payment trends and provide information to Credit Manager for review and consideration of next steps
  • Accurately record notes regarding collection efforts in ARCS2G; determine and schedule subsequent follow up
  • Generate reports and review prior to distribution
  • Collaborate with Revenue Team on ways to improve processes
  • Ad hoc projects as assigned
  • Must possess a professional, confident, and friendly demeanor to all internal and external clients
  • Comfortable with contacting internal and external clients via email and telephone as assigned by Credit Manager
  • Attention to detail, organization, and follow up is required
  • Maintain accurate information in the firm's collections software and filing systems
Skills, Knowledge, and Abilities:
  • A minimum of 5 years of accounts receivable collections experience
  • Law firm accounting experience a plus
  • Computer skills needed including Excel, Word, knowledge of MiniSoft ARCS2G law firm collections software and Aderant is preferable
  • Excellent verbal and written communication skills
  • Ability to manage multiple tasks daily
  • Exhibits professional maturity; composed under pressure


Office Location: Roseland, NJ or New York, NY (Remote opportunity available)
Schedule: Full-time, Monday through Friday, 9:00 AM - 5:00 PM ET

For candidates meeting the requirements, the expected base salary is $60,000 to $80,000. The range provided is the salary that Lowenstein Sandler in good faith believes at the time of this posting that it is willing to pay for the advertised position. Exact compensation will be determined based on individual candidate qualifications and location. Our benefits package includes coverage options for medical, dental, vision, prescription drug, life insurance, disability, FSAs, 401K, and paid time off.

Disclaimers:
This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities required by employee.

Lowenstein Sandler LLP is not accepting resumes from search firms for this position. Regardless of past practice, all resumes submitted by search firms are to be deemed the sole property of Lowenstein Sandler LLP, and no fee will be paid in the event the candidate is hired by Lowenstein Sandler LLP as a result of the referral.

Lowenstein Sandler LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.