Communications Specialist

4 days ago

Akron, United States Oriana House Full time
Essential functions of this job include, but are not limited to:

  • Learns new tasks, remembers processes, maintains focus, completes tasks independently, makes timely decisions in the contexts of workflows, and is able to complete tasks that have a speed and/or productivity quota.
Network & Telephone Systems Maintenance
  • Installs and configures network and telephone switches, patch to switch cabling, PDUs, UPSs, and related equipment. Maintains accurate configuration and firmware records.Ensures there are backups for all configurations.
  • Performs regular preventive maintenance on switches and related equipment such as PDUs and UPSs, including firmware updates and scheduling. Maintain accurate records on switches and all maintenance.
  • Maintains accurate documentation of building infrastructure, network switches, and data lines.Creates network and cabling designs for new/updated facilities, coordinating with vendors as needed.
  • Conducts regular inspections of server and communication rooms and ensures equipment maintenance.
  • Maintains all Agency telephone documentation and procedures and looks for opportunities to improve services and reduce costs.
  • Understands VLANs dedicated to VoIP traffic and network cabling infrastructure. Includes the ability to trace, map and repair network cabling.
Security Camera & DVR/NVR Systems
  • Oversees and manages the installation and maintenance of security camera and DVR/NVR systems and effectively works with contractors on configuration and maintenance of monitoring software.
  • Works with Internal Affairs to ensure optimal camera views and assists in retrieving video and/or audio recordings as needed.
Help Desk & Troubleshooting
  • Manages Help Desk tickets for security cameras, phone systems, and related equipment.Performs basic troubleshooting and coordinates repairs and/or replacements with contractors for repairs.
  • Coordinates installation, configuration, documentation, and repair of phone, data lines and network switches on an agency-wide basis.
  • Reports issues and recommendations promptly to the IT Director and ensure timely resolution of all tickets.
  • Effectively monitors tickets, work orders and service calls and communicates any changes to all necessary parties.
  • Frequently travels to Agency facilities to conduct field work, troubleshooting or participate in staff movement or building changes.
Documentation & Inventory Management
  • Submits accurate, current documentation for new/moved equipment and maintains an up-to-date maintenance and inventory log for telephones, network switches, cameras, and other devices.
  • Maintains an accurate, up-to-date list of spare equipment and parts inventory.
  • Tracks and processes equipment disposal requests in line with agency procedures.
Procurement & Vendor Coordination
  • Obtains quotes from vendors, processes purchase requests, and submits to the IT Supervisor in a timely manner.
  • Coordinates installation, configuration, and repair of phone/data lines and network switches agency-wide.
Training & End-User Support
  • Assists in training end-users on telephone system operations and procedures. Maintains records of long-distance code assignments and monitor phone usage.
Vehicle Use & Transportation
  • Monitors Agency vehicle usage and performs safety checks.Records mileage, gas usage, and transport details accurately.Reports transport issues and driving record changes to the supervisor.Immediately reports any changes with driving record to supervisor.
Team Collaboration & Backup Support
  • Collaborates effectively with IT team members and provides backup support in their absence.Communicates clearly with staff and vendors on technical issues and solutions.
COMMUNICATION AND INTERPERSONAL SKILLS
  • Facilitates and maintains productive communication while maintaining a professional, prosocial relationship with clients and employees.
  • Maintains appropriate boundaries with clients and employees as outlined in Agency Code of Ethics and other policies.
  • Expresses empathy regarding client situations as appropriate.
  • Recognizes antisocial thinking and behaviors.Addresses them immediately, positively, and in a non-threatening manner.
  • Acknowledges clients' prosocial behaviors and generates a reward report if warranted.
  • De-escalates potentially volatile situations between clients when necessary utilizing cognitive-based intervention strategies.
  • Maintains telephone coverage during hours on duty.Answers calls courteously and professionally, directs calls appropriately, and takes accurate messages as necessary.
  • Interacts professionally with employees, visitors, guests, law enforcement, court, and safety personnel.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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