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Asset Recovery Specialist 2

3 months ago

Albuquerque, United States Sandia Laboratory Federal Credit Union Full time

Job Type

Full-time

Description

Job Summary:

Responsible for executing collection and recovery procedures, including legal actions and communication with members and vendors, while ensuring compliance with relevant laws and regulations.

Essential Job Duties:

Main responsibilities:

  • Ensure all repossession policies, procedures, and regulations have been followed prior to assigning any repossession vehicle to auto auction for proper disposal.
  • Assign all repossessed vehicles to appropriate auction after their legal sale date. Track vehicles in auto auction platforms to ensure a timely and effective sale to minimize loss. Post all sales proceeds and send proper deficiency balance notices.
  • Initiate and monitor ongoing legal proceedings, including but not limited to attorney demand letters, complaints, stipulated orders, forbearance agreements, and post judgment actions. May include the tracking of foreclosure actions.
  • Post payments on delinquent loans/credit cards, charge-off accounts, and for members working with debt management companies.
  • Investigate and contact charge-off account holders to help ensure future asset recovery.
  • Track recovery payments on charged off accounts to ensure accuracy of data and compliance with legal agreements and court orders.
  • Assign charged off accounts to third party collections agency when appropriate according to department policies.
  • Perform skip traces to help in locating members and collateral.
  • Research, assign, post, reconcile and balance monthly attorney bills and third-party collection agency payments.
  • Process all payments from bankruptcy trustees to loans and/or the appropriate general ledger account.
  • Review and process levies, liens, seizures, garnishments, and summons in accordance with all applicable state and federal laws and procedures.
  • Support member contact staff in other departments across the organization in dealing with collection accounts to minimize risk and maximize service.
  • Provide support for Recovery Specialist 1's by answering questions and providing back-up assistance when needed.
  • Maintain accurate documentation of collection activity records to ensure effective internal communication and legal processing.
  • Provide a superior member experience by actively listening to and assessing the needs of the member, identifying and recommending solutions, and referring members to the appropriate person or department.
  • May assist with the development of departmental procedures to ensure that collection activities are handled in an effective, efficient, and consistent manner. Ensure processes and procedures are up-to-current with industry regulations and guidelines.
  • Follow all applicable policies, procedures, and collection laws to ensure minimal losses to the Credit Union.
  • Contribute and help to maintain a productive and positive working environment.
  • Perform other duties as assigned by management.
Requirements

Required Skills/Abilities:
  • Excellent interpersonal and negotiation skills.
  • Able to handle difficult situations and people in a positive and professional manner.
  • Excellent organizational skills and attention to detail.
  • Strong proficiency with Microsoft Office applications. Familiar and comfortable with information technology, particularly digital means of communication.
  • Excellent organizational and time management skills
  • Strong analytical and problem-solving skills.
  • Possesses excellent verbal and written communication skills.
  • Able to explain collection and/or lending related topics to others clearly and succinctly.
Knowledge:
  • Thorough understanding of applicable state and federal laws and regulations, including Fair Debt Collections Practices Act, Fair Credit Reporting Act, different kinds of bankruptcies and related obligations, and UCC requirements.
  • Knowledgeable regarding SLFCU loan policies.
  • Thorough knowledge of Credit Union products and services, features, and benefits.
Education and Experience:
  • Minimum four years' experience in collections, lending, civil litigation, troubled loan modifications or related experience.
  • Associate's degree in business or related field, or more than 4 years of related experience.


Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift 5 pounds at times.

Salary Description

$25.26 - $31.58 / Hour (Depends on Experience)