PCL - Activity Manager

5 days ago

New York, United States Holland America Group Full time
PCL - Activity Manager

Department: Cruise Staff

Employment Type: Fixed Term Contract

Location: Global

Description

Set a course for adventure with Princess Cruises The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.

As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities
  • The Activity Manager is responsible for leading a team in providing a safe, fun, and consistently elevated guest experience in all activities within the entertainment and activity area. They actively train and support Activity Staff, DJ, and other entertainment teammates, and collaborate with fellow Entertainment leaders and shipboard and shoreside partners to maximize the onboard activity program and overall guest experience.
  • The Activity Manager takes ownership of a consistent product delivery, ensuring each guest interaction meets or exceeds brand standards for the guest experience. They lead the delivery and hosting of all activity programs in alignment with the Cruise Director, emceeing activity events to the elevated standards of PCL. They champion the Service Excellence philosophy and First Contact Resolution, log service recovery interactions and Guest Experience Moments (GEMS) in the Service Excellence platform, and regularly meet with Activity Staff to collect feedback on guest experience.
  • In collaboration with the Cruise Director, they ensure that all entertainment, activity, and recreation spaces operate in alignment with guest needs and complement the overall Entertainment programming, production standards, and operations schedule. They maintain organized and thorough records of all safety and maintenance-related items for areas of responsibility, and ensure all Activity Staff are trained and fully understand protocols.
  • The Activity Manager identifies and implements the most efficient guest flow throughout all activity and entertainment venues, adjusting and pivoting whenever necessary to continually optimize efficiency and guest experience. They also observe and support the Cruise Director at events to ensure an engaging, entertaining, and informative execution in their absence.
  • The Activity Manager collaborates with all accountable parties to ensure activity venues are safe to operate and in good working order. They audit and inspect all recreation spaces and attractions, maintain compliance with all internal and external regulations and policies, and promptly create Service Orders in AIMS to remedy any damaged equipment. They ensure all areas are staffed with a safe number of appropriately trained team members and know Activity Staff's role descriptions and deliver them to all team members.
  • The Activity Manager uses the Performance Partnership System to create a supportive environment that fosters trust with direct reports and assists them in continuous growth throughout their contract. They meet individually with direct reports to build trust and establish effective relationships, work with them to develop personal and professional development goals, provide feedback and training, log thorough Journal Notes for Activity Staff, identify top performers, conduct regular team meetings, lead weekly training sessions, maintain an accurate inventory of equipment and supplies, monitor the Activity Team, ensure compliance with HESS-MS and company regulations, and perform emergency duties as directed by the ship's Emergency Response Plan.
Skills, Knowledge & Expertise
  • Candidates for the role of Activity Manager must demonstrate an understanding of the fundamental principles of guest experience and hospitality operations. They must also exhibit a commitment to providing exemplary guest service and a willingness to lead others in the delivery of the same.
  • Those who are successful in their candidacy must demonstrate a comprehensive knowledge and enthusiasm for the organization and implementation of an engaging and high-quality activity program, with a commitment to providing experiences for individuals of all ages and abilities.
  • The candidate must possess a stage style that is confident yet charming, charismatic and energetic. The delivery must be controlled, natural and easy to watch, yet engaging, humorous and endearing.
  • Additionally, successful candidates must possess robust leadership abilities and demonstrate the capacity to oversee large, diverse, and multicultural teams.
  • A comprehensive curriculum vitae is essential. It is important to provide a concise and easily readable overview of one's professional experience. However, if we may offer a suggestion, it is often preferable to present a minimalist approach.
  • Additionally, a brief video presentation showcasing the candidate's personality, communication abilities, and public speaking skills is required. While it is not necessary to have a professional video, it is essential that it accurately represents the candidate's genuine appearance.


Benefits

Princess Cruises offers many benefits. This position is afforded comfortable, single cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates.

Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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