Front Desk Agent
11 hours ago
The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.
What You'll be doing
- Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
- Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
- Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
- Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
- Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
- Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
- Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
- Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
- Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
- Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
- Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.
High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.
Working Conditions & Physical Effort:
Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.
Benefits:
Benefits for Full Time employees may include:
- Health, Dental and Vision Insurances
- Disability Insurances
- Supplemental Life Insurances
- Identity Theft Protection
- Flexible Spending Accounts
- 401(k) Retirement Plan with Company Match
- Paid Time Off, Vacation and Holidays
- Employee Assistance Program
- AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE
Part-Time Benefits Also Available
EEO/VET/DISABLED
$20/hour
-
Front Desk Hospitality Representative
6 days ago
Los Gatos, California, United States TPG Hotels Resorts and Marinas Full timeJob OverviewThe Front Desk Agent is the primary point of contact for guests and clients entering the establishment. Their key responsibility is to provide exceptional customer service, manage administrative tasks efficiently, and ensure a seamless experience for all visitors.Key Responsibilities:Greet and check-in guests in a friendly and professional...
-
Front Desk Associate
6 days ago
Los Gatos, California, United States TPG Hotels Resorts and Marinas Full timeJob SummaryWe are seeking a skilled and customer-focused Front Desk Agent to join our team at TPG Hotels Resorts and Marinas. As a key representative of our establishment, you will be responsible for providing exceptional service to guests, managing administrative tasks, and ensuring a seamless experience for all visitors.Key Responsibilities:Manage check-in...
-
Hotel Front Desk Agent
4 hours ago
Los Angeles, California, United States Palihotel Westwood Village Full timeWelcome to Palihotel Westwood Village, a 55-room boutique hotel nestled in the heart of Westwood Village. We are seeking a skilled Hotel Front Desk Agent to join our team. As a Night Reception Specialist, you will be responsible for overseeing overnight operations, including late check-ins and liaising with various departments.As a key member of our front...
-
Front Desk Associate
2 days ago
Los Angeles, California, United States Apolis Full timeJob Title: Hotel Front Desk ReceptionistLocation: Los Angeles, CA.Duration: 3-4 months. Pay rate: $21.50 per hour on a w2 basis.Onsite roleJob Description:Greetings and Welcome!We are seeking a friendly and efficient Front Desk Agent to provide exceptional customer service to our guests. As the face of our hotel, you will be responsible for ensuring a smooth...
-
Front Desk Representative
16 hours ago
Los Angeles, California, United States Snowpine Lodge Full timeCompany Overview:Snowpine Lodge is a luxurious mountain resort nestled in the picturesque Alta Ski Area of Utah, offering an extraordinary work environment for those who love the outdoors and hospitality. The lodge offers a range of employment opportunities, from guest services to culinary and recreation, providing a diverse and rewarding career path.The...
-
Front Desk Supervisor
12 hours ago
Los Angeles, California, United States TPG Hotels Resorts and Marinas Full timeJob Overview As a Front Office Supervisor, you will be responsible for ensuring the highest level of customer service is provided to guests and visitors. You will supervise and coordinate the activities of the front desk and front office staff to ensure a seamless check-in and check-out process, answer guest inquiries, and resolve any issues that may arise...
-
Hospitality Front Line Ambassador
6 days ago
Los Gatos, California, United States TPG Hotels Resorts and Marinas Full timeJob SummaryWe are seeking a highly motivated and detail-oriented individual to join our team as a Part Time Front Desk Agent. In this role, you will be responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.Key Responsibilities:Greet and check-in guests in a...
-
Hospitality Front Line Team Member
6 days ago
Los Gatos, California, United States TPG Hotels Resorts and Marinas Full timeHospitality ExpertiseThe successful Front Desk Agent will have strong knowledge of hospitality industry practices, with a focus on delivering exceptional customer service and ensuring a seamless experience for all visitors. They will be proficient in operating a computer, calculator, phone, and other office equipment, with excellent communication skills and...
-
Front Desk Supervisor
11 hours ago
Los Angeles, California, United States Azul Hospitality Full timeJob DetailsJob Location H Hotel Homewood Suites Los Angeles Intl Airport - Los Angeles, CA Position Type Full Time Salary Range $27.50 - $27.50 Hourly Job Shift Any Job Category Hospitality - Hotel DescriptionPOSITION PURPOSE Assist the Front Office Manager in the daily operations of the Front Desk Department and Guest Service areas. Ensure that the front...
-
Front Desk Hospitality Associate
2 days ago
Los Angeles, California, United States Omni Hotels Full timeJob DescriptionThe Front Desk Agent plays a vital role in ensuring that every guest has a memorable experience at Omni Hotels. This role involves providing exceptional customer service, handling guest inquiries, and resolving issues in a professional and courteous manner.Main ResponsibilitiesHandle guest check-in and check-out proceduresAssist guests with...
-
Front Desk Representative
17 hours ago
Los Angeles, California, United States Marriott International Inc Full time**About the Role:**This Front Desk Representative position is an exciting opportunity to provide exceptional guest service and support to our luxury hotel's front desk operations.The successful candidate will possess strong organizational skills, attention to detail, and a customer-centric mindset to deliver memorable experiences for our guests.
-
Front Desk Specialist
21 hours ago
Los Angeles, California, United States Los Angeles Property Management Group Full timeAbout the JobWe are seeking a highly skilled and experienced Front Desk Specialist to join our team at the Los Angeles Property Management Group. As a Front Desk Specialist, you will be responsible for providing exceptional customer service to our clients and tenants, as well as supporting the management team with administrative tasks.Key...
-
Front Desk Associate
6 days ago
Los Angeles, California, United States Career Group Full timeEntry-Level Receptionist OpportunitiesWe are currently working with multiple clients across various industries who are seeking motivated and reliable Entry-Level Receptionists for temporary-to-long-term positions.This role offers an excellent opportunity to gain hands-on experience and grow your skills in a fast-paced office environment. As an Entry-Level...
-
Front Desk Team Leader
4 hours ago
Los Angeles, California, United States Azul Hospitality Full time**Job Overview:**The Front Desk Supervisor plays a crucial role in ensuring the smooth operation of the front desk department and guest service areas. Reporting directly to the Front Office Manager, this supervisor is responsible for assisting with daily tasks, training staff, and maintaining high levels of customer satisfaction.**Responsibilities:**Assist...
-
Front Desk Coordinator
6 days ago
Los Angeles, California, United States H&R Block Full timeAt H&R Block, you'll have the opportunity to work in a fast-paced environment as a Front Desk Coordinator. This role is responsible for greeting clients and directing them to the appropriate tax professional. Your excellent communication skills will be utilized to provide top-notch customer service.The ideal candidate will have strong organizational skills...
-
Front Desk Representative
2 days ago
Los Angeles, California, United States Curate Corp Voice Full timeJob Title: Front Desk RepresentativeJob Overview: We are seeking a friendly, organized, and customer-oriented Front Desk Representative to join our team. The Front Desk Representative will be the first point of contact for our company, responsible for greeting visitors, handling inquiries, and providing exceptional customer service. This role requires...
-
Front Desk Representative
2 days ago
Los Angeles, California, United States Curate Corp Voice Full timeJob Description Job Description Job Title: Front Desk RepresentativeJob Overview:We are seeking a friendly, organized, and customer-oriented Front Desk Representative to join our team. The Front Desk Representative will be the first point of contact for our company, responsible for greeting visitors, handling inquiries, and providing exceptional customer...
-
Front Desk Team Member
6 days ago
Los Angeles, California, United States Gold's Gym Full timeJob OverviewWe are seeking a Front Desk Associate to join our team at Gold's Gym. As a key member of our front desk staff, you will be the first point of contact for our members and guests.Key ResponsibilitiesYour primary responsibilities will include:Greeting and welcoming members and guestsProviding exceptional customer service by answering inquiries and...
-
Front Desk Associate, Los Angeles
2 days ago
Los Angeles, California, United States Equinox Full time**Job Description:**We are seeking a highly motivated and organized Front Desk Associate to join our team. As a Front Desk Associate, you will be responsible for providing exceptional customer service and ensuring a seamless experience for all guests.**Key Responsibilities:**Manage front desk operations, including check-in and check-out processesRespond to...
-
Front Desk Ambassador
2 days ago
Los Angeles, California, United States Orangetheory Full timeWe're looking for a Front Desk Ambassador to join our team at Orangetheory! As a key member of our front desk team, you'll play a vital role in delivering exceptional customer experiences for our members and guests.About the RoleIn this position, you'll be responsible for:Welcoming members and guests with a smile and ensuring they feel at home in our...
