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Jewelry Tech Sales Representative-Customer Service Center
4 months ago
**Jewelry Tech Sales Representative - Customer Service Center**
**The Opportunity:**
We, at Rio Grande, are passionate about offering world-class service, developing long-lasting customer relationships and empowering our associates to have an active and influential voice in how things get done. Our mission is to serve jewelers, metalsmiths and artisans and to make their lives easier and more fun with innovative solutions, great service and know-how. This is a full-time position offered Monday Friday with an eight-hour shift between the hours of 8:00 am 5 pm daily. **What You'll Do:**
* Answer inbound calls in a small call center and provide consultative sales and first level jewelry technical support to each customer.
* Consult with customers via phone, chat, and email identifying the customers needs and how our products and services best serve those needs.
* Consult with customers to answer jewelry product or process questions to help them make informed buying decisions.
* Handle customer inquiries in a friendly, professional manner to ensure an excellent customer service experience.
* Share the benefits of loyalty and marketing programs with customers.
* Handle sales opportunities from quote to close.
* Grow our business by providing our customers with jewelry product and process suggestions and solutions
* Process customer orders
* Resolve customer service issues balancing company and customer interests.
* Collaborate with teammates and Rio Jewelry Tech team to recommend and create process improvements.
* Engage in opportunities for on-going training for jewelry making products, processes and techniques, as well as consultative sales training and more in-depth cultural training.
**What You'll Need:**
You will have experience in sales and customer service, as well as a passion for going above and beyond to help customers grow their businesses. Additional qualifications include:
* Minimum of 1 year of jewelry product and process experience.
* Minimum 1 year of sales experience and a passion for going above and beyond to help customers grow their businesses.
* Self-motivation with the ability to manage yourself and others within a participative management culture.
* A track record of selling and achieving sales goals.
* Ability to gather and analyze information in order to quickly understand the customers core issue and convey the solution.
* Passion for learning and applying new jewelry tech skills.
* Excellent verbal and written communication skills; bilingual in Spanish is a plus.
* Experience in jewelry bench skills is desired.
* Demonstrated computer proficiency in a Windows/Microsoft Office-based environment and Internet navigation skills.
* Typing skills of 35 WPM; 10-key proficiency is desired.
***The successful candidate will enjoy a rewarding, challenging, and principled work environment.***
**The Reward:**
Rio Grande provides a generous benefit package that includes a medical plan with low premium rates and no high deductible (2021 associate-only premium is $98.00 a month and includes medical, dental and vision); company-paid life insurance, long-term disability and telemedicine; optional life insurance, short-term disability and flexible spending account; time off benefits after 90 days (up to three weeks annually), which increases with tenure; tuition reimbursement; bereavement leave; employee discounts; 401(k) matching program and more Rio Grande provides competitive compensation, which includes an opportunity to share in the profits.
Our associates strive for joint-accountabilityworking together for the success of our stakeholdersand we provide a thoughtful, fun and creative environment to support them. We encourage professional and personal development through a variety of training opportunities and a focus on promoting from within.
**The Company:**
Established in 1944, Rio Grande (a Berkshire-Hathaway Company) is one of New Mexico's most stable, yet fastest growing manufacturer/distributors, with thousands of valued customers around the world. We are a principle-based company with a highly evolved team-based environment. We can show you how a profoundly effective organization lives these values every day. You can find our 15 guiding Principles on our website as well as information about our community support and how we protect the environment.
Within our 180,000 sq. ft., solar-powered facility (thus covered parking for everyone), Rio Grande maintains sales, marketing, supply chain and administrative offices; a climate-controlled distribution center with more than 30,000 SKUs; and a comprehensive, well-equipped manufacturing operation. Manufactured products include jewelry-making equipment (from basic tools to highly sophisticated induction casting machines) and jewelry componentsboth die-struck and cast. Capabilities include CAD/CAM, casting, stamp and form, metal finishing, CNC machining, manual milling, sheet-metal and welding.
