SPAR Recovery Representative

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The responsibilities of a SPAR (Specialty Pickup at Retail) Recovery Representative is to make outbound calls to retail store colleagues for two initiatives: the timely check in of high cost medication to ensure it is available for patient pick up and the timely return of medications which have not been picked by patients at a retail store. They are also responsible to print, pack and ship supply requests to retail stores. This position is key to the recovery of SPAR orders being shipped into retail. This position is essential for the effective management of SPAR orders not picked up; the potential risk could create regulatory and financial losses to the Company.

Required Qualifications

• 6+ months customer service phone experience.
• Excellent Organizational skills and problem solving ability.
• Detailed oriented
• Excellent communication skills and interpersonal skills
• Six months computer skills in a Window based system
• Lift up to 50lbs
• Communicate effectively both written and verbally

Preferred Qualifications

• Ability to work in a team environment.
• Ability to work independently.

Education

• High school diploma or equivalent.

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 11/30/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

---