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IT Support Specialist- Level 2 Help Desk

4 months ago

Carrollton, United States SOUTHERNCARLSON INC Full time
WHO WE ARE

We are SouthernCarlson, and our foundation of service and commitment began in 1947. We have the broadest selection of high-quality products from leading suppliers in the industry along with tool repair services to keep businesses running. We provide expertise in both the products we offer and the solutions we propose. SouthernCarlson is The Contractors Choice for professional-grade tools, fasteners, jobsite supplies and expert service.

OUR PROMISE MEANS MORE
  • Respect - We build relationships on trust, collaboration and kindness while taking the time to learn, grow and celebrate wins together.
  • Integrity - We go above and beyond to help customers and employees and do what we can to help resolve issues.
  • Teamwork - We support and encourage each other while working together to ensure each customer has a top-notch experience
  • Family Environment - We are a nationwide company with small business locations that provides a family-like environment.
This position is a hybrid work schedule 3 days working in the office and 2 days working from home. The in office days you will be working at our Carrollton, TX location.

The IT Support Specialist II, will be responsible for maintaining and supporting the end-user environment. Including desktop and laptop PC's, mobile devices, printers, O365, and Active Directory services. This role will plan and deploy store level, desktop devices, and printers as required for migrations or new service locations. This role will participate in the afterhours / on-call support rotation schedule. Must demonstrate the ability to work well with a minimal amount of supervision while possessing working knowledge of and experience with computer hardware, software, and peripheral devices in a diverse environment.

YOU MIGHT BE A GOOD FIT IF YOU HAVE:
  • 3 to 5 year's experience installing, troubleshooting, and repairing hardware and software on Windows-based desktops and laptops.
  • 3 to 5 year's experience in a technical support role with Active Directory, DFS, DNS, DHCP, GPO's, Windows Desktop Operating Systems
  • 3 to 5 year's experience understanding Exchange and/or O365 technologies in a public, private or hybrid topologies.
  • 3 to 5 year's experience working with WAN/LAN/Cloud network technologies and infrastructure devices (i.e., Routers, Switches, Firewalls, VoIP - Cisco, WatchGuard, etc.)
  • Highly organized self-starter with strong capacity for critical thinking, engagement, and responsive communication
  • Experience with working with international clients and/or international companies.
  • Experience with executive level escalations
  • Experience maintaining, documenting, and resolving tickets through phone systems and ticketing systems
  • Positive attitude with our team, our customers, and our business
  • Exceptional customer support and communication skills, both verbal and written
WHAT YOU WILL BE DOING:
  • Install, move, add, change, troubleshoot, and repair assets such as desktops, laptops, printers, scanners, basic network gear, and peripheral IT equipment.
  • Install, configure, and troubleshoot Windows desktop operating systems such as Windows OS.
  • Take ownership of Level 2 customer requests and incidents, resolving on-site or through remote support to satisfaction and within established SLAs
  • Configure workstations and laptops to operate within an enterprise environment to include network and application configuration, while adhering to security standards
  • Perform and validate data backup and restoration processes for user profiles.
  • Interact with other team members on identifying areas to improve administration and customer service.
  • Create and update documentation pertaining to technical processes and workflows.
Desired Certifications and Skills:
  • Technical certifications in the desired technologies: A+, N+, MCP, MCDST, O365/Exchange preferred
  • Possess a solid understanding of IP networking and mobile device support.
  • Proven assessment, design, planning
  • Bi-lingual in English/Spanish preferred
WHY YOU'LL LOVE IT HERE
Competitive compensation
Daytime shift with great hours
Our collaborative culture
Competitive benefits package, including Health, Dental and Vision
Opportunity to enroll in our 401k program with Employer Match
Employee Assistance Program (EAP)
Paid time off

Notice: Offer for this position is contingent upon the completion of a satisfactory background check and a satisfactory drug test.

#CORP

SouthernCarlson, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Other details
  • Pay Type Hourly
  • Min Hiring Rate $26.00
  • Max Hiring Rate $29.00


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