Guest Service Agent

4 weeks ago

Lahaina, United States Marriott International Inc Full time
Additional InformationNight
Job Number24185066
Job CategoryRooms & Guest Services Operations
LocationSheraton Maui Resort & Spa, 2605 Kaanapali Parkway, Lahaina, Hawaii, United States, 96761VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

The pay range for this position is $24.81 to $31.09 per hour and offers health care benefits, retirement benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. Weve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If youre a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be The Worlds Gathering Place. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.

  • Guest Services Agent

    4 weeks ago

    Lahaina, United States Marriott Vacations Worldwide Full time

    Hourly Rate: $32.22 Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and...

  • Guest Services Agent

    2 months ago

    Lahaina, United States Marriott Vacations Worldwide Full time

    Hourly Rate: $32.22 Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and...

  • Guest Service Agent Night

    2 weeks ago

    Lahaina, United States Marriott Hotels & Resorts Full time

    Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Pr Guest Service, Agent, Night, Service, Guest, Retail, Hotel

  • Guest Service Agent Night

    1 week ago

    Lahaina, United States Marriott International, Inc Full time

    Additional InformationEvening ShiftJob Number24185066Job CategoryRooms & Guest Services OperationsLocationSheraton Maui Resort & Spa, 2605 Kaanapali Parkway, Lahaina, Hawaii, United States, 96761VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Organize, confirm, process, and conduct all guest...

  • Guest Service Agent Night

    4 days ago

    Lahaina, United States Marriott International, Inc Full time

    Additional InformationEvening ShiftJob Number24185066Job CategoryRooms & Guest Services OperationsLocationSheraton Maui Resort & Spa, 2605 Kaanapali Parkway, Lahaina, Hawaii, United States, 96761VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Organize, confirm, process, and conduct all guest...

  • Night Guest Services Agent

    4 months ago

    Lahaina, United States Royal Lahaina Resort Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Service Agent Night

    2 hours ago

    Lahaina, HI, United States Marriott International, Inc Full time

    Additional InformationEvening Shift Job Number 24185066 Job Category Rooms & Guest Services Operations Location Sheraton Maui Resort & Spa, 2605 Kaanapali Parkway, Lahaina, Hawaii, United States, 96761 VIEW ON MAP Schedule Full Time Located Remotely? N Position Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all...

  • Guest Services Agent

    1 month ago

    Lahaina, United States Marriott Full time

    Additional Information Pay: $24.87 - $31.09/hour Job Number 24168591 Job Category Rooms & Guest Services Operations Location Sheraton Maui Resort & Spa, 2605 Kaanapali Parkway, Lahaina, Hawaii, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest...

  • Guest Service Representative

    4 weeks ago

    Lahaina, Hawaii, United States Marriott International, Inc Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at Sheraton Maui Resort & Spa. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesOrganize and confirm guest check-ins, check-outs, room...

  • Night Guest Services Representative

    4 weeks ago

    Lahaina, Hawaii, United States Royal Lahaina Resort Full time

    Job Summary: We are seeking a skilled Night Guest Services Agent to provide exceptional service to our guests, especially those arriving late. This role requires a high level of attention to detail, strong communication skills, and the ability to work independently.Key Responsibilities:Guest Service: Provide quality service to all guests, with a focus on...

  • Guest Service Agent Night

    2 weeks ago

    Lahaina, United States Marriott International, Inc Full time

    Additional InformationEvening ShiftJob Number24185066Job CategoryRooms & Guest Services OperationsLocationSheraton Maui Resort & Spa, 2605 Kaanapali Parkway, Lahaina, Hawaii, United States, 96761VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Organize, confirm, process, and conduct all guest...

  • Guest Service Agent Night

    4 weeks ago

    Lahaina, United States Marriott International Inc Full time

    Additional InformationEvening Shift Job Number24185066 Job CategoryRooms & Guest Services Operations LocationSheraton Maui Resort & Spa, 2605 Kaanapali Parkway, Lahaina, Hawaii, United States, 96761VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest...

  • Guest Service Agent Night

    3 weeks ago

    Lahaina, United States Marriott International Inc Full time

    Additional InformationEvening Shift Job Number24185066 Job CategoryRooms & Guest Services Operations LocationSheraton Maui Resort & Spa, 2605 Kaanapali Parkway, Lahaina, Hawaii, United States, 96761VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest...

  • Guest Service Agent Night

    4 weeks ago

    Lahaina, United States Marriott International, Inc Full time

    Additional InformationEvening ShiftJob Number24185066Job CategoryRooms & Guest Services OperationsLocationSheraton Maui Resort & Spa, 2605 Kaanapali Parkway, Lahaina, Hawaii, United States, 96761VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Organize, confirm, process, and conduct all guest...

  • Guest Service Agent Night

    3 weeks ago

    Lahaina, United States Marriott International, Inc Full time

    Additional InformationEvening ShiftJob Number24185066Job CategoryRooms & Guest Services OperationsLocationSheraton Maui Resort & Spa, 2605 Kaanapali Parkway, Lahaina, Hawaii, United States, 96761VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Organize, confirm, process, and conduct all guest...

  • Guest Service Agent Night

    3 weeks ago

    Lahaina, United States Marriott International, Inc Full time

    Additional InformationEvening ShiftJob Number24185066Job CategoryRooms & Guest Services OperationsLocationSheraton Maui Resort & Spa, 2605 Kaanapali Parkway, Lahaina, Hawaii, United States, 96761VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Organize, confirm, process, and conduct all guest...

  • Guest Service Agent Night

    3 weeks ago

    Lahaina, United States Marriott International, Inc Full time

    Additional InformationEvening ShiftJob Number24185066Job CategoryRooms & Guest Services OperationsLocationSheraton Maui Resort & Spa, 2605 Kaanapali Parkway, Lahaina, Hawaii, United States, 96761VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs,...

  • Guest Service Agent Night

    2 weeks ago

    Lahaina, United States Marriott International, Inc Full time

    Additional InformationEvening ShiftJob Number24185066Job CategoryRooms & Guest Services OperationsLocationSheraton Maui Resort & Spa, 2605 Kaanapali Parkway, Lahaina, Hawaii, United States, 96761VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Organize, confirm, process, and conduct all guest...

  • Guest Service Agent Night

    2 weeks ago

    Lahaina, United States Marriott International, Inc Full time

    Additional InformationEvening ShiftJob Number24185066Job CategoryRooms & Guest Services OperationsLocationSheraton Maui Resort & Spa, 2605 Kaanapali Parkway, Lahaina, Hawaii, United States, 96761VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Organize, confirm, process, and conduct all guest...

  • Front Desk Agent

    3 months ago

    Lahaina, United States Kaanapali Alii Maui Full time

    Overview: Are you ready to start your career or gain valuable skills in the hospitality industry? Join our team at the Kaanapali Alii, where we're looking for a friendly and dedicated Front Desk Agent. If you have a passion for hospitality and enjoy creating memorable experiences for guests and owners, we'd love to hear from you. As a Front Desk Agent,...