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Renewal Specialist I

4 months ago

Atlanta, United States Wheels Inc Full time

Join our Wheels team and be part of a dynamic, exciting and engaging business

Together Let's Go Far

Essential Functions

  • Manges expiring vehicle registrations for assigned states either on-line, directly with the state or using third party vendors within established timelines.
  • Applies for, processes and follows-up on duplicate registrations, plates and decals for clients on replacement services for assigned states either on-line, directly with the state or using third party vendors within established timelines.
  • Scans and validates incoming registrations, plates and replacements with accuracy and efficiency.
  • Meets Client SLAs.
  • Maintains L&T Renewal and Replacement Queues with proper statuses.
  • Responsible for resolving Service Cloud cases and escalations within OLA; Investigate and determine root cause of issues or failures and work to reduce exposure that could result in an operational loss.
  • Meets KPI measurement goals associated with managing queues, Service Cloud cases, Ops losses, escalations, etc.
Other Duties
  • Writes, edits, researches and manages content regarding state specific regulations.
  • Assists with special requests, reports, incoming calls and questions concerning registration services.
  • Answer incoming calls and respond to customer emails
  • Work with third party vendors as needed
  • Gains an understanding of the License and Title Operations as a whole and how it fits into the business via trainings (online, classroom, etc.) and walk-a-miles.
  • Assists others in the department and throughout Operations during peak periods and to cover absences.
  • Other duties and responsibilities as assigned.
Competencies
  • Relationship Building
  • Tech savvy
  • Time management
  • Adaptability
  • Accountability
  • Solution oriented
Job Specifications

Leadership Responsibility: This position has no leadership responsibilities.

Work Environment: This position is in Alpharetta, GA and operates in a professional office environment.

Position Type/Standard Schedule: Full-time position working Monday through Friday with occasional overtime as needed.

Travel: No travel is expected for this position.

Education & Experience
  • High School diploma required
  • 1-2 years' office experience required, vehicle License and Title experience preferred.
  • 1-3 years' experience in customer service related role.
  • Microsoft Office experience required - intermediate Excel skills preferred.
  • Good verbal and written communication skills, problem solving and organizational skills.
  • Ability to manage and prioritize workload effectively, use time wisely and avoid distractions to meet deadlines.
  • Ability to work in a team environment


Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

At Wheels we believe that together as one team we can achieve amazing things for our clients and for our careers and professional development. We have brought together an incredible diverse team of dynamic and innovative professionals who share a single-minded passion for leading customer service and client success.

We value people who are courageous, determined, innovative and do the right thing.

When you join our team, you'll work with professionals who are passionate, friendly and smart. We foster a welcoming and inclusive environment for all, combined with the encouragement to continuously learn and grow