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It/help desk support specialist

4 months ago

Farmingdale, United States Randstad Full time

A Large Company in Farmingdale, NY is hiring an IT/Help Desk Specialist to join their team This is a temporary to permanent opportunity that is fully in office. We are seeking someone that is available to work Monday, Tuesday, Wednesday, Friday, Saturday from 5PM to 1AM. We are seeking someone with previous experience working in Help Desk Support that has knowledge of various computer applications and programs. If you are interested, please apply today or send your resume to jenn.eng@randstadusa.com for immediate consideration

salary: $19 - $20 per hour
shift: First
work hours: 5 PM - 1 AM
education: High School

Responsibilities

  • Phone Support: Efficiently handle incoming calls from different departments, offering technical assistance and troubleshooting guidance for hardware and software issues.
  • Troubleshooting: Identify and resolve technical problems related to printers, scan guns, networking, and software applications. This may involve diagnosing issues remotely or providing on-site support when necessary.
  • Collaboration: Liaise with developers to convey technical issues and provide detailed information for troubleshooting and resolution.
  • Continuous Learning: Stay abreast of the latest technological advancements, trends, and best practices. Actively participate in training sessions and self-study to enhance technical knowledge and skills.
  • Methodologies and Systems: Adopt and adhere to established methodologies, processes, and systems for efficient technical support operations.
  • Knowledge Sharing: Share your previous experience and expertise by mentoring and teaching colleagues. Contribute to the development of technical documentation and training materials.
  • Communication: Maintain clear and effective communication with team members, stakeholders, and end-users. Provide regular updates on the status of technical issues and resolutions.
The essential functions of this role include:

  • working weekends
Skills
  • Front Desk
  • Office Support
  • Information Technology
  • Help Desk Support
  • Phones
  • Emails
  • Troubleshoot
  • Technical Support
  • Written Communication
  • Call Center Support
  • Basic Software Skills
  • Verbal Communication
Qualifications
  • Years of experience: 1 year
  • Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.