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Customer and Supplier Management Associate

4 months ago

Augusta, United States HTi LLC Full time
HTI is seeking a Customer and Supplier Management Associate for a brand-new multi-metal recycling startup in Augusta, GA. Aurubis is the leading provider of non-ferrous metals and one of the largest copper recyclers worldwide. This German-based company is known for their commitment to environmental sustainability, diversity, and their employees. With plans to be fully operational in mid-2024, this facility is expected to become a major player in the North American supply chain and a significant employer in the greater Augusta area.

What They Offer:

  • Full Medical, Dental, and Vision Benefits on Day 1
  • 401k Match
  • EAP, LTD, STD, and Life Insurance
  • Competitive Vacation Package
  • 12 Paid Holidays
What You Need:
  • High School Diploma; Associate or Bachelor's degree preferred
  • Customer Service Experience preferred
  • Proficiency in using CRM software, ticketing systems, and other customer service tools.
  • High attention to detail and strong communication skills
What Your Role Will Look Like:
The Customer and Supply Management Associate will ensure exceptional customer experiences by providing top-notch service and support to commercial clients. The associate will be responsible for handling inquiries, resolving issues, and building strong relationships with valued customers.
  • Serve as the primary point of contact for commercial clients, responding promptly and professionally to inquiries, complaints, and requests via phone, email, or live chat.
  • Identify and analyze customer issues, troubleshoot problems, and provide effective solutions in a timely manner to ensure customer satisfaction.
  • Establish and maintain positive relationships with commercial clients, understanding their needs, preferences, and business requirements to provide personalized and tailored service.
  • Process commercial orders accurately and efficiently, ensuring proper documentation, adherence to established procedures, and timely order fulfillment.
  • Collect and relay customer feedback, suggestions, and concerns to the appropriate departments for continuous improvement of product, services, and processes.