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Championship Volunteer Operations Coordinator

4 months ago

Charlotte, United States PGA of America Full time
Join a team of proud, passionate, and caring people that together share their diverse talents and backgrounds to serve our members and grow the game of golf. Being at the PGA of America means you are supported, respected, and appreciated for your contributions.

Responsible for assisting with the on-site coordination of all Volunteer Operations and Championship related activities as well as working with the onsite Championship Volunteer Operations Manager to produce a successful Volunteer Program for the Championship.

RESPONSIBILITIES (Specific areas of responsibility include but are not limited to):

VOLUNTEER OPERATIONS RESPONSIBILITY:

Assist with the coordination of the Championship volunteers, to include helping with recruiting, enrolling, educating, outfitting, scheduling, training and leading volunteers through Championship Week.

Work with Trust Event (Volunteer Management System) to help maintain an accurate and up-to-date system for volunteer registrations and profiles, release forms, uniform orders, shift availability information, etc.

Assist with organizing and training Committee Chairs in order for them to effectively lead their Committees during PGA Championship Week.

Assist the Championship Manager of Volunteer Operations, the Championship Director and the Committee Chairs with various administrative tasks

Assist with the planning, organization and execution of the on-site Volunteer Headquarters.

  • Recruit a local service provider to set up and serve daily continental breakfast

  • Brainstorm and coordinate the securing of unique amenities to enhance the overall volunteer experience within Volunteer HQ (ex. Popcorn machine, musical entertainment, etc.).

  • Organize, plan and execute special activities within Volunteer Headquarters, including happy hour, prize giveaways, volunteer recognition, etc.

MISC. CHAMPIONSHIP RESPONSIBILITIES:

Assist with the organization and execution of various Championship special events.

OFFICE ADMINISTRATION RESPONSIBILITY:

Serve as the receptionist for the Championship Office, directing and/or assisting vendors, volunteers, and other visitors when they arrive at the Championship Office.

Answer the main Championship Office telephone and direct calls to appropriate staff members.

Assist with the setup and maintenance of the Championship Office. This will include or

dering office supplies, and assisting with setting up office space to suit the needs of working staff.

Order and re-stock refreshment products (soda, juice, water, snacks) used by the Championship Office.

Ensure any outgoing mail is posted and taken to the Post Office in a timely manner. Ensure incoming mail is picked up in a timely manner and delivered to the appropriate staff member.

Manage all operations relating to sending packages via UPS and/or FedEx.

Coordinate and execute all aspects of any informational mailings (copying, collating, packaging, applying postage, etc.).

Communicate important information related to the Championship Office to all appropriate individuals.

INCLUSION:

Employees are expected to contribute to a respectful and inclusive team environment by welcoming and respecting others' beliefs, backgrounds, identities, abilities, and individuality to help ensure a supportive and engaging experience for Association Members, partners, customers, and guests. PGA of America respects the uniqueness of each employee and offers everyone the means to find their place and thrive.


SHARED VALUES:

Embody the organization's shared values and help ensure the organization's values-based culture thrives by proactively identifying and addressing any shared values, challenges and opportunities you are experiencing.


SUPERVISION:

No supervisory responsibility.

FINANCIAL RESPONSIBILITY:

No budgetary responsibility.


EDUCATION AND EXPERIENCE:

High School Diploma or equivalent. Bachelor's Degree preferred.

Two years of experience in customer service, event or volunteer administration, preferably at a Championship.

SKILLS, KNOWLEDGE AND ABILITIES:

Must have knowledge of organization functions of a Championship operation with an emphasis on volunteer administration. Skills in planning and organizing. Strong interpersonal written and oral communication skills. Skills in database management. Ability to effectively present information and respond to questions. Ability to apply judgment and decision making skills. Ability to perform tasks with minimal supervision. Ability to pay attention to detail. Ability to handle several tasks at a time in a fast-paced environment. Ability to maintain composure and work under deadline pressure. Ability to organize, prioritize and expedite flow of work. A demonstrated understanding of Google Workspace and MS Office Suite with an emphasis in Excel and database tools.

Ability to work overtime, including weekends (sometimes up to 15 hours a day).

This position is approximately a 5 month assignment.

This position is not eligible for immigration sponsorship.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

PGA does not discriminate on the basis of race, color, creed, religion, gender, age, disability, sexual orientation, national origin, citizenship, veteran status, gender identity or expression, marital or familial status, genetic information or any other characteristic protected by federal, state or local law. In addition, to ensure full equality of opportunity in all operations and activities of the organization, every staff member employed by the PGA shall be selected under fair employment procedures that provide equal employment opportunities to all people. DFWP.