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Digital Product Manager

4 months ago

Knoxville, United States Pilot Flying J Full time

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Job Description

The Digital Product Manager is the owner and advocate for the vision and aspirations of key digital touchpoints in our guests’ and customers’ journeys. This person owns all the technology and experience capabilities required to meet business needs. They own the design/delivery of critical guest and customer experience enhancements and maintain the overall digital roadmap.

Set ambitious and clear product vision and communicate it effectively to stakeholders and the team Understand driver/guest needs by reviewing qualitative and quantitative insights, facilitating research and reviewing product performance Champion the team by removing roadblocks, flagging issues, and ensuring progress Take responsibility for technical decisions that share the product roadmap that will add the most value/ROI Work closely with Retail, Digital technology, Loyalty, Brand Marketing, Enterprise Architecture, Data Engineering, and representatives of other business verticals to ensure business case and guest satisfaction goals are met Stay up to date on and promote new technology, provide suggestions for business on enhancing technical functionality Have a deep understand of the target market/industry and build close relationships with key stakeholders to ensure that the team’s effort is aligned with overall strategy Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level Ensure all activities are in compliance with rules, regulations, policies, and procedures Complete other duties as assigned

Qualifications

Bachelor’s degree (Information Technology, Soft-ware Engineering, Computer Science or related field Master's degree in Computer Science or Software Engineering preferred 3+ years experience in product management Strong experience with MarTech product management Strong collaborator with cross-functional teams from tech, design, and business and experience leading teams in an agile setting Ability to lead a development team to set strategic priorities and resolve issues Strong problem solver with ability to manage and lead the team to push the solution and progress

Specialized Knowledge

Ownership mindset – fully immersed in all things related to Omni; owns technology and roadmap Agile nature – able to adapt quickly and operate within the agile framework Structured, high-level problem solver

Competencies

Ability to lead, coach, mentor and motivate a diverse team; ensure team and individual accountability and performance standards are met Ability to prioritize, multitask and manage multiple projects successfully in a fast-paced and dynamic environment Strong organizational skills with attention to detail Ability to communicate and interact effectively with different levels of the organization to negotiate, problem solve, complete projects and influence decision making Strong analytical and strategic thinking skills Self-motivated with ability to work both independently and within teams in order to establish and meet deadlines, goals, and objectives Excellent customer service skills

Additional Information

Travel

Travel required less than 5%

Physical Requirements & Working Conditions

General office work requiring sitting or standing for long periods of time

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