Customer Service Specialist

5 days ago

Brentwood, United States My Senior Health Plan Full time
Pay Structure: Hourly, Non-Exempt

*THIS IS A NON-COMMISSIONED POSITION

This position is on site at our Brentwood, TN office

This position requires that the employee be present as scheduled and that absences are kept to a minimum.

No time off approved from 10/01 to 12/07 annually.

**Blackout period is subject to change at the sole discretion of management**

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Prepares kits for mail outs to clients
  • Completes verification/pre-submission calls
  • Checks email accounts throughout the entire day
  • Answering incoming calls and triaging appropriately
  • Providing outstanding customer service to current clients
  • Completing status checks on submitted applications
  • Organizes, files, scans and faxes applications and documents
  • Calling Carriers to obtain information
  • Data entry of incoming leads
  • Application processing
  • Servicing external agents
  • Maintains a sense of urgency with all tasks
  • Maintain an organized workspace
  • Working closely with Administrative Team to continue development
*Performs additional duties or projects as needed by President or Office Manager

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:
  • Analytical - Synthesizes complex or diverse information; Collects and researches data;
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Project Management - Develops project plans; Communicates changes and progress; Completes projects on time.
  • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Interpersonal Skills - Focuses on solving conflict; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Participates in meetings.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.
  • Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
  • Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically.
  • Organizational Support - Follows policies and procedures.
  • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.
  • Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
  • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent. It is a requirement of this position to be punctual as per office schedule
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative - Volunteers readily; Seeks increased responsibilities; Takes independent actions; Looks for and takes advantage of opportunities.
Requirements

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

High school diploma or general education degree (GED) and a minimum of 7 years administrative experience; or Bachelor's degree and a minimum of 3 years of administrative experience.

COMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of Database software; Internet software; Spreadsheet software and Word Processing software.

OTHER SKILLS AND ABILITIES:
  • An eagerness to learn and build an understanding of the senior health insurance plans offered.
  • High energy, positive attitude, attention to detail and very dependable.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 50 pounds.

Salary Description

$20/hr-$24/hr

  • Insurance Representative

    2 weeks ago

    Brentwood, California, United States Chris Woodlee - State Farm Agent Full time

    Company OverviewWe are a State Farm independent contractor agent seeking an Insurance Representative - Customer Service Specialist to join our team. Our agent markets only State Farm insurance and financial service products.

  • Customer Success Specialist

    1 month ago

    Brentwood, United States ASE Direct, Inc. | Buy American Veteran™ Full time

    Company DescriptionASE Direct, Inc. is a data-driven company founded in 2005. As a Service-Disabled Veteran-Owned Small Business (SDVOSB), we provide industry-leading, high-demand products, services, and solutions to drive significant savings and growth for our clients, partners, and stakeholders. Our commitment to superior customer service has earned us...

  • Customer Success Specialist

    1 month ago

    Brentwood, United States ASE Direct, Inc. | Buy American Veteran Full time

    Company Description ASE Direct, Inc. is a data-driven company founded in 2005. As a Service-Disabled Veteran-Owned Small Business (SDVOSB), we provide industry-leading, high-demand products, services, and solutions to drive significant savings and growth for our clients, partners, and stakeholders. Our commitment to superior customer service has earned us...

  • Customer Service Specialist

    4 days ago

    Brentwood, California, United States The Children's Place Full time

    As a Sales Associate at The Children's Place in Brentwood, California, you will be part of a dynamic team dedicated to providing an exceptional shopping experience for customers. Your primary responsibility will be to deliver outstanding customer service, maintain a clean and organized store environment, and contribute to achieving store goals. To succeed in...

  • Tire Service Specialist

    1 week ago

    Brentwood, California, United States Discount Tire Full time

    Overview of the PositionWe are seeking a highly skilled and motivated Tire Service Specialist to join our team at Discount Tire. As a key member of our staff, you will play a crucial role in ensuring the highest level of customer satisfaction while maintaining a safe and efficient work environment.

  • Automotive Greeter Role with Excellent Customer Service

    1 week ago

    Brentwood, California, United States SpeeDee Oil Change and Auto Service Full time

    About UsEstablished in 1980, SpeeDee Oil Change and Auto Service has grown to over 150 locations, serving families in their communities. Our commitment to customer service and quality workmanship sets us apart from the competition.Job SummaryThe Automotive Greeter is a vital part of our team, responsible for building strong relationships with customers,...

  • Vehicle Service Specialist

    3 weeks ago

    Brentwood, United States Valvoline Instant Oil Change Full time

    What You'll Do:As an entry-level lube technician (aka auto technician), you will help keep our guests safe on the road by providing top-tier customer service while performing preventative maintenance services for their vehicles. Through our award-winning training program, you will learn to change oil, check and refill fluids, rotate tires, test and replace...

  • Customer Service Specialist

    4 days ago

    Brentwood, United States My Senior Health Plan Full time

    AVAILABLE FOR IMMEDIATE HIRE!My Senior Health Plan is looking for upbeat, compassionate individuals who possess native level fluency in both English and Spanish, are hardworking, reliable, and committed to doing their best every day! We have been around for over 17 years but still have the family-business feel! There is MUCH opportunity for growth and...

  • Customer Service Manager

    4 weeks ago

    Brentwood, United States Crest Nicholson Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. We are currently recruiting for a Customer Services Manager to join our Eastern Customer Service Team based out of our Brentwood office. Customer Services Managers will be responsible for a small team who...

  • Customer Service Representative

    7 days ago

    Brentwood, Tennessee, United States The Kroger Company Full time

    The Kroger Company is seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you will be responsible for resolving customer complaints and concerns in a professional and courteous manner.About the RoleThis is a full-time position that requires working varied...

  • Customer Service Supervisor

    2 weeks ago

    Brentwood, United States CARRINGTON HOLDING COMPANY Full time

    Oversee a unit within the Customer Service Department and monitor associate workload and performance to ensure consistent goal achievement. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and Customer Service, Supervisor, Customer, Performance, Retail

  • Customer Service Associate

    3 months ago

    Brentwood, United States Lift & Transfer Specialists, Inc. Full time $41,600 - $52,000

    Since 1997 we have been a leading Durable Medical Equipment supply company specializing in changing the lives of disabled people with Patient Lift Systems. We do sales, service, maintenance, and installation, serving California, Hawaii and Nevada. Here is our website for you to review:                                               ...

  • Freight Service Development Specialist

    5 days ago

    Brentwood, California, United States Steamboat Transportation Group Llc Full time

    Steamboat Transportation Group LLC is a leading 3rd party logistics provider based in Nashville, TN.Job OverviewWe are seeking an experienced Freight Service Development Specialist to join our team.The ideal candidate will have excellent communication and negotiation skills, with the ability to build strong relationships with clients and carriers.About the...

  • Customer Service Representative

    15 hours ago

    Brentwood, United States StaffMyAgency LLC Full time

    Position OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member.We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated...

  • Customer Service Representative

    5 months ago

    Brentwood, United States Staff My Agency Full time

    Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated...

  • Entry Level Vehicle Service Specialist

    3 weeks ago

    Brentwood, United States Valvoline Instant Oil Change Full time

    What You'll Do:As an entry-level lube technician (aka auto technician), you will help keep our guests safe on the road by providing top-tier customer service while performing preventative maintenance services for their vehicles. Through our award-winning training program, you will learn to change oil, check and refill fluids, rotate tires, test and replace...

  • Sales and Customer Service Professional

    1 week ago

    Brentwood, Tennessee, United States Best Buy Full time

    As a Sales Associate at Best Buy, you'll greet customers in a welcoming manner, using your knowledge to recommend products and services. You'll assist with sales orders, returns, and exchanges while serving as a brand ambassador.The estimated salary for this position is $45,000 - $60,000 per year, depending on experience and location. The role involves...

  • Customer Experience Specialist

    6 days ago

    Brentwood, California, United States Firestone Full time

    Job Description: As a Retail Salesperson at Firestone, you will play a critical role in meeting customer needs and building customer loyalty. Your responsibilities will include:• Customer Service: Respond to every customer inquiry and resolve any issues promptly and professionally• Product Knowledge: Develop and maintain knowledge of products and...

  • Senior Customer Service Representative

    2 months ago

    Brentwood, United States Perfect Placement Group, LLC Full time

    Senior Customer Service Representative (CSR) Sales Location: Long Island, NY Summary: The Senior Customer Service Representative is responsible for handling customer transactions, processing orders, tracking inventory and optimizing the Company's truckloads. Compensation: This hourly, non-exempt position pays from $21 to $25 per hour, with overtime...

  • Customer Operations Specialist

    2 months ago

    Brentwood, United States GEODIS Full time

    Summary:As a Customer Operations Representative, you play a critical role in executing business for our customers by partnering with a Customer Operations Manager or team of Customer Sales Representatives to ensure customers’ needs are met. Working closely with your internal team, you will execute all functions of the clients’ shipping needs, identify...