Current jobs related to Senior Consultant, Customer Experience Services, TS/SCI, VA - Fairfax - Planet Green Search
-
Fairfax, Virginia, United States Direct Recruit Agency Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Experience Service Senior Consultant to join our team at Direct Recruit Agency. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their satisfaction and loyalty.Key ResponsibilitiesDevelop and implement customer service...
-
Customer Experience Service Sr. Consultant TS/SCI
2 months ago
Fairfax, United States Direct Recruit Agency Full timeJob DescriptionJob Description, PermanentPosition: Customer Experience Service Sr. ConsultantCompany Overview:Direct Recruit Agency is a leading staffing and recruiting agency providing top talent to companies across various industries. Our mission is to connect exceptional candidates with exceptional companies, and we are dedicated to helping our clients...
-
Fairfax, United States Nationwide IT Services Full timeJob DescriptionJob DescriptionSr. Acquisition Program Analyst (Acquisition Life Cycle Logistics)TS ClearancePentagon, Arlington VATelework EligiblePosition Overview:Nationwide IT Services (NIS) is seeking an Acquisition Program Analyst (APA), with acquisitions life cycle logistics experience, to support a key Air Force Program supporting the Secretary of...
-
Senior Financial Analyst
1 week ago
Fairfax, United States Markon Solutions Full timeJob Title Senior Financial Analyst Job Description Company Overview: Eager to join a team where your skills are valued, your growth is nurtured, and your impact is profound? Look no further than Markon, a premier consulting firm deeply dedicated to advancing our nation's most critical missions. At Markon, we don't just offer jobs - we offer opportunities for...
-
Fairfax, United States JAK Staffing Solutions Full timeJob DescriptionJob DescriptionMust be a United States citizen holding Top Secret Clearance with full scope polygraph. This is an onsite role at the customer location so candidate must be located in or within a commutable distance to Fairfax, VA area. Applicants must be currently authorized to work in the United States without the need for visa sponsorship...
-
Systems Engineer
3 weeks ago
Fairfax, United States Technical Staffing Full timeThe Systems Engineer (TS/SCI with CI Polygraph Clearance) will work onsite at a secured facility, working for a growing company with excellent company paid benefits. This person will handle a range of duties such as some of the following: Secures enterprise information assets by assessing security requirements; planning, implementing, and testing, and...
-
Reachback Information Operations Analyst
2 months ago
Fairfax, United States Praescient Analytics Full timePraescient Analytics has an immediate opening for a Reachback Information Operations Analyst (Targeting & Planning) to support the 1st IO Command at Fort Belvoir, VA. As a Reachback IO Analyst, you will need experience in the following: Responsibilities: Conducts all-source analytic production on foreign military, political, and security-related issues...
-
Senior Systems Engineer
3 weeks ago
Fairfax, United States Technical Staffing Inc Full timeThe Systems Engineer (TS/SCI with CI Polygraph Clearance) will work onsite at a secured facility, working for a growing company with excellent company paid benefits. This person will handle a range of duties such as some of the following: Secures enterprise information assets by assessing...
-
Customer Experience Consultant
1 week ago
Fairfax, United States Next Generation Career Coaching LLC Full timeJob Description: We are seeking Customer Experience Professionals with an active Top Secret Clearance and full scope polygraph. The position is on-site, in Fairfax, VA, so candidates must be located in or within a commutable distance to the area. This position is open only to U.S. citizens and lawful permanent residents (green card holders) due to the...
-
Customer Experience Consultant
1 week ago
Fairfax, United States Next Generation Career Coaching LLC Full timeJob Description: We are seeking Customer Experience Professionals with an active Top Secret Clearance and full scope polygraph. The position is on-site, in Fairfax, VA, so candidates must be located in or within a commutable distance to the area. This position is open only to U.S. citizens and lawful permanent residents (green card holders) due to the...
-
Customer Experience Services Sr Consultant
2 weeks ago
Fairfax, United States SC Staffing, Inc. Full timePlease Note: This is an onsite role located in Fairfax VA. Candidates must be United States citizens with a Top Secret Clearance and full scope polygraph. While we do not provide relocation assistance candidates from other locations are welcome to apply as long as they can move to the Fairfax area within two weeks of the role being offered. We are unable to...
-
Customer Experience Consultant
1 month ago
Fairfax, United States Next Generation Career Coaching Full timeJob DescriptionJob DescriptionWe are seeking Customer Experience Professionals with an active Top Secret Clearance and full scope polygraph. The position is on-site, in Fairfax, VA, so candidates must be located in or within a commutable distance to the area.This position is open only to U.S. citizens and lawful permanent residents (green card holders) due...
-
Customer Experience Services Sr. Consultant
2 months ago
Fairfax, United States SC Staffing, Inc. Full timeJob DescriptionJob DescriptionPlease Note: This is an onsite role located in Fairfax, VA. Candidates must be United States citizens with a Top Secret Clearance and full scope polygraph. While we do not provide relocation assistance, candidates from other locations are welcome to apply as long as they can move to the Fairfax area within two weeks of the role...
-
System Administrator 2 VA-0242
3 weeks ago
Fairfax, United States Quevera LLC Full timeJob DescriptionJob DescriptionJob Description:Quevera is seeking a System Administrator 2 to join an exciting, collaborative and innovative team. A place where you are positioned for More than Just a Job. Where leadership partners with you, seek to cultivate and support career development, encouraging growth from within while striving to foster a diverse and...
-
Info Systems Security Engineer
3 weeks ago
Fairfax, United States Technical Staffing Full timeWe are staffing a full-time position as an Info Systems Security Engineer (ISSE) providing Cyber Security support onsite. Duties include: • Provide analytical and technical security recommendations to the customer • Lead the identification of projects’ security requirement • Participate in network design reviews and security testing for the...
-
Database Developer VA-2613
3 weeks ago
Fairfax, United States Quevera LLC Full timeJob DescriptionJob DescriptionJob Description:Quevera is seeking a Database Developer to join an exciting, collaborative and innovative team. A place where you are positioned for More than Just a Job. Where leadership partners with you, seek to cultivate and support career development, encouraging growth from within while striving to foster a diverse and...
-
Software Engineer
3 weeks ago
Fairfax, United States Direct Recruit Agency LLC Full time $130,000 - $175,000Job DescriptionJob DescriptionPermanentPosition: Software Engineer/ Sr. ConsultantCompany Overview:Direct Recruit Agency is a leading staffing and recruiting agency providing top talent to companies across various industries. Our mission is to connect exceptional candidates with exceptional companies, and we are dedicated to helping our clients achieve...
-
Systems Administrator
3 weeks ago
Fairfax, United States KaylaTek Full time $120,000 - $130,000Job DescriptionJob DescriptionCome join our growing team with a 21st Century Vision! At KaylaTek, we understand that the key to our success is the quality of the people we employ. Our focus is not just on jobs, but on building and enhancing your career through ongoing professional development, training, and high quality of life. Our team members choose...
-
Database Developer VA
2 months ago
Fairfax, United States Quevera LLC Full timeJob DescriptionJob DescriptionJob Description:Quevera is seeking a Database Developer to join an exciting, collaborative and innovative team. A place where you are positioned for More than Just a Job. Where leadership partners with you, seek to cultivate and support career development, encouraging growth from within while striving to foster a diverse and...
-
Senior Systems Engineer
3 weeks ago
Fairfax, United States Technical Staffing Inc Full timeThe Systems Engineer (TS/SCI with CI Polygraph Clearance) will work onsite at a secured facility, working for a growing company with excellent company paid benefits. This person will handle a range of duties such as some of the following: Secures enterprise information assets by assessing security requirements; planning, implementing, and testing, and...
Senior Consultant, Customer Experience Services, TS/SCI, VA
4 months ago
Senior Consultant, Customer Experience Services, TS/SCI, VA
ABOUT THE OPPORTUNITY
Must be a United States citizen holding Top Secret Clearance with full scope polygraph. This is an onsite role at the customer location so candidate must be located in or within a commutable distance to Fairfax, VA area. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Overall responsibility of developing testing strategy and plans with our client, cross-service teams and third-party partners. Requires a deep understanding and extensive experience with Avaya architecture, design, implementation and testing in support of architecture designs to be consumed for global deployments. It's a constantly evolving field, and the job requires someone who can stay on top of the latest trends and technologies.
•Experience working with Avaya CM implementation and service-related work
•Experience working in the support field and direct customer interactions
•Strong technical knowledge and experience with Avaya's product portfolio
•Technical working knowledge and experience with Communication Manager, Session and System Manager
•Technical working knowledge and experience with Session Initiation Protocol
•Knowledge and experience with Avaya's Contact Center portfolio
Looking for:
- Strong personal computer and business solution software skills in application administration, design and architecture
- Strong analytical and problem-solving skills for design, coordination and testing of applications
- Leadership skills to guide and mentor the work of less experienced personal
- Good communication skills to communicate with customers, support personnel, and management
- Ability to work in a team environment
- High tolerance for stressful situations
- Bachelor's degree or equivalent years of experience.
- Must also have at least 5 years of professional experience in the related field
- Strong personal computer and business solution software skills in application administration, design and architecture
- Strong analytical and problem-solving skills for design, coordination and testing of applications Leadership skills to guide and mentor the work of less experienced personal
- Good communication skills to communicate with customers, support personnel, and management
- Ability to work in a team environment
- High tolerance for stressful situations
- Bachelor's degree or equivalent years of experience.
- Must also have at least 5 years of professional experience in the related field
- Provide technical guidance and advice for the operations and maintenance of the customer's expansive voice network to include patching, upgrading, and introduction of new Avaya products to enhance their telecommunication posture.
- Monitor, manage, and maintain voice call flow traffic across more that 300 TDM-PRI/H.323/SIP trunk groups connecting to Avaya products as well as other telecommunication platforms.
- Migrating call flows away from TDM-PRI & H.323 trunk groups onto SIP peering connections via AAR/ARS Analysis/Conversion tables and Route Patterns.
- Monitor, manage, and maintain a bash script application to assist end users administer their login accounts in hundreds of Avaya and non-Avaya servers.
- Manage dozens of non-person accounts in hundreds of Avaya and non-Avaya servers that perform automated functions for the customer.
- Work with the customer's O&M Team and various other organizations to troubleshot and maintain reliable talk paths between voice networks.
- Produce and maintain various eDocuments (MSWord, Excel, Visio, PowerPoint, etc) capturing how to manage and maintain communications within the customer's voice network as well as connectivity to other organization's voice networks.
- Respond to requests, from O&M technicians or voice engineers, for assistance on performing administrative task and conducting troubleshooting actions.
- Train newer voice engineers on how to perform most of the tasks listed above.
Senior Consultant, Customer Experience Services, TS/SCI, VA