Patient Service Rep

4 weeks ago

Portland, United States Northern Light Health Full time
Northern Light Mercy Hospital

Department: Physician Practice Central Ops

Position is located: Mercy Medical Office Building

Work Type: PRN (Pool/Per Diem)

Hours Per Week: Variable

Work Schedule: 7:30 AM to 5:00 PM

*Float shift differential paid in addition to base rate for this position*

Summary:

This position is responsible for performing a variety of daily office functions for a multi-physician hospital outpatient practice. This person serves as an ambassador of the organization as they act as the liaison between the practice and its patients, visitors, and guests; the incumbent should consistently display a high level of customer service. The incumbent may have access to highly confidential patient, employee and/or Organizational proprietary information, and must handle and protect the information in accordance with hospital and system policies, HIPAA requirements and the highest level of ethical standards. The incumbent is responsible for reporting all security events, potential events, or other security risks to the organization. The incumbent is responsible for participation in and completion of all patient safety initiatives appropriate to the position and conducts all job responsibilities according to the Mission and Values of the Hospital.

Responsibilities:

  • Treats all patients and customers in polite, prompt and helpful manner in keeping with Organization Values and Standards
  • Active participant in regular huddles and team meetings to improve workflows and contribute to improving patient population outcomes.
  • Ability to maintain productivity and efficiency in workflow to accommodate the volume and acuity of the practice.
  • Demonstrates ability to handle difficult conversations with patients and internal customers.
  • Registers all patient demographic and insurance information accurately at the time of appointment and provides necessary forms for completion in accordance with all insurance regulations and practice policy.
  • Provides excellent customer service for incoming inquiries. Screens calls, documents detailed messages and routes to the appropriate individual in a timely manner
  • Schedules, reschedules, confirms, acknowledges, and cancels patient appointments including surgical and ancillary service.
  • Monitors daily schedules, notifying manager or all team members of potential issues or access opportunities.
  • Collects co pays/patient due balances.
  • General understanding of insurance plans with a greater detailed knowledge of the most frequently seen insurance plans
  • Utilizes insurance verification system and takes appropriate action based on eligibility response.
  • Obtains patient consents and signatures, schedules follow-up appointments when indicated.
  • Performs end of day reconciliation of payments, appointments and validation
  • Investigate and problem solve insurance denials on a monthly basis in order to recover lost revenue and to become aware of how to proactively submit clean claim.
  • Is patient centric in interactions and in decision making.
  • Participates in the referral process as outlined by Medical Associates
  • Initiates, receives, and/or processes insurance and services referrals in compliance with the patient's plan and in conjunction with the Medical Associates referrals protocol.
  • Proactive in identifying, reporting and participating in the resolution of any potential or actual patient safety issues.
  • Processes health information requests in accordance with Organization and MMA policy
  • Screens and invites patients to the electronic patient portal.
  • Displays cooperative behavior. Interacts positively and effectively with others to promote a team environment.
  • Creates, maintains, and pulls patient charts, either physically or electronically, as outlined by the practice.
  • Acts as a back-up for coworkers as needed.
  • Demonstrates and promotes the mission and values of the organization.
  • Ensures compliance with the hospital, state, and federal regulations.
  • Works in a way to uphold HIPAA standards, in compliance with the law.
  • Performs additional duties as required or assigned to maintain the overall efficiency and continuity of the facility.
Competencies and Skills
  • Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
  • Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
  • Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
  • Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
  • Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
  • Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.
Education
  • Required High School Diploma/General Educational Development (GED)
Working Conditions
  • Potential exposure to abusive and/or aggressive people.
  • Potential exposure to diseases or infections.
  • Potential exposure to noise levels being uncomfortable.
  • Potential exposure to noxious odors.
  • Potential exposure to very hot or cold temperatures.
  • Work with computers, typing, reading or writing.
  • Lifting, moving and loading 20 to 30 pounds.
  • Prolonged periods of sitting.

  • Medical Customer Service Rep

    2 months ago

    Portland, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of a Medical Customer Service Rep to join our team in the healthcare industry located in Portland, Maine. This role offers a long-term contract employment opportunity. You will primarily be responsible for scheduling, coordinating with patients, and entering billing records from paper to our (EMR) system, among...

  • Temporary Patient Service Representative

    4 weeks ago

    South Portland, United States ProSearch Maine Full time

    Temporary South Portland, Maine Location: South Portland, Maine Type: Temporary Job #19828 We are currently recruiting for 2 Temporary Patient Services Reps for one of our favorite clients in South Portland.Our client, a specialty medical practice, is looking for a temporary (3+ month) Patient Service Rep who will be responsible for greeting...

  • Lead Patient Services Specialist

    2 months ago

    Portland, United States Providence Health & Service Full time

    Job Description The Team Coordinator is a key liaison between patients and their Patient Centered Medical Home Team, including providers, clinic staff, and other health care professionals. Their primary function is to provide leadership for a seamless experience of care for patients calling their health care team, providing answers to patients' questions, or...

  • Customer Service Rep

    2 weeks ago

    Portland, United States Organically Grown Company Full time

    Job Type Full-timeDescriptionOrganically Grown Company (OGC), the Northwest's largest independent distributor of fresh, organic produce, is hiring a Customer Service Representative. OGC operates 24-7, and the Sales department has a big responsibility to provide top tier service to our customers. If you have a strong produce background and passion for...

  • Customer Service Rep

    2 weeks ago

    Portland, United States Organically Grown Company Full time

    Job Type Full-timeDescriptionOrganically Grown Company (OGC), the Northwest's largest independent distributor of fresh, organic produce, is hiring a Customer Service Representative. OGC operates 24-7, and the Sales department has a big responsibility to provide top tier service to our customers. If you have a strong produce background and passion for...

  • Patient Services Specialist

    4 weeks ago

    Portland, United States Providence Service Full time

    Description The Patient Relations Representative (PRR) is the first point of contact to patients or visitors in person or by phone. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service. Providence caregivers are not simply valued - they're invaluable. Join our...

  • Call Center Representative

    2 weeks ago

    Portland, United States Providence Health & Service Full time

    Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by advocating on behalf of Providence Medical Group patients and helps them navigate through the managed care system. This Call Center, Representative, Customer Service, Retail, Healthcare, Medical

  • Customer Service Specialist

    2 weeks ago

    Portland, Oregon, United States Domino's Pizza LLC Full time

    Job Overview:We are seeking a Customer Service Rep to provide exceptional customer experiences at Domino's Pizza LLC.This role involves greeting customers, taking orders, and maintaining the front of the store. If you have excellent communication skills and a passion for delivering great customer service, we encourage you to apply.

  • Patient Service Specialist

    3 months ago

    Portland, United States Providence Health & Service Full time

    Job DescriptionThe Patient Services Specialist (PSS) is the first point of contact to patients or visitors in person or by phone. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service. Typical job skills include: Navigates multiple complex data systems to research and/or record patient...

  • Patient Service Specialist

    3 months ago

    Portland, United States Providence Health & Service Full time

    Job Description The Patient Services Specialist (PSS) is the first point of contact to patients or visitors in person or by phone. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service. Typical job skills include: Navigates multiple complex data systems to research and/or record...

  • Customer Service Rep

    7 months ago

    Portland, United States Arizona Tile Full time

    Arizona Tile is seeking experienced CSRs to work in our new Showroom. You will assist retail customers and contractors, both in person and over the phone, to meet their needs. You will be responsible for using design skills and product knowledge to assist customers in selecting the products that will achieve their design and durability objectives. You will...

  • Director Patient Access

    2 months ago

    Portland, United States Providence Health & Service Full time

    Description THE ROLE Provides strategic and operational leadership for Oregon and leads a team of ~ 150 caregivers. Provides comprehensive and data-driven strategic and operational plans for the development and implementation of access strategies for all patients to PMG and Clinical Programs including development of a strategic and balanced approach for...

  • Patient Service Representative

    5 months ago

    Portland, United States University of New England Full time

    The Patient Service Representative (PSR) is responsible for front office operations, including scheduling and coordinating patient care and insurance verification. Receives the patient/student by greeting and welcoming them to the Student Health Cent Patient, Representative, Service, Operations, Health, Retail, Staff

  • Patient Service Associate

    4 days ago

    Portland, Maine, United States MaineHealth Full time

    Job OverviewWe are seeking a dedicated Patient Service Associate to join our team at MaineHealth. As a key member of our healthcare support staff, you will play a vital role in ensuring that patients receive exceptional care and service.Salary: $45,000 - $55,000 per year (based on experience)About the RoleThe Patient Service Associate will be responsible for...

  • Patient Service Representative

    5 months ago

    Portland, United States Spectrum Healthcare Partners Full time

    Spectrum Orthopaedics was recently named the winner of the Best of the 207 Orthopaedics award!Company OverviewSpectrum Healthcare Partners is Maine's largest multi-specialty, physician-owned and directed professional organization and is comprised of over 200 physicians practicing in the areas of anesthesiology, orthopedics, pain management, pathology,...

  • Patient Services Director

    2 weeks ago

    Portland, Oregon, United States LHC Group Full time

    Job SummaryWe are hiring a Patient Care Manager/RN with Home Health experience to support our patients in the Portland area. This is a full-time opportunity with a competitive salary range of $ $85,000 - $110,000 per year.About the RoleThe Patient Care Manager/RN will be responsible for supervising and coordinating clinical services, ensuring that patients...

  • Patient Services Specialist

    4 months ago

    Portland, United States Providence Health & Service Full time

    Job DescriptionThe Patient Relations Representative (PRR) is the first point of contact to patients or visitors in person or by phone. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service.Providence caregivers are not simply valued - they're invaluable. Join our team at Providence...

  • Patient Service Representative

    4 months ago

    Portland, United States Northern Light Health Full time

    Northern Light Mercy Hospital Department: Imaging Position is located: Mercy Fore River Work Type: PRN Hours Per Week: 0.00 Work Schedule: Variable Summary: This position is responsible for performing a variety of daily office functions for a multi-physician hospital outpatient practice. This person serves as an ambassador as they act as the liaison between...

  • Patient Services Coordinator

    2 weeks ago

    Portland, Oregon, United States Kaiser Permanente Full time

    **Join Our Team:**Kaiser Permanente is seeking a dedicated and compassionate Healthcare Support Specialist to support our dental operations team. In this role, you will provide exceptional patient care, coordinate appointments, and communicate effectively with patients and staff.Key Responsibilities:Provide exceptional patient care and support.Coordinate...

  • Patient Service Specialist

    7 months ago

    Portland, United States Select Physical Therapy Full time

    Overview: Patient Service Specialist Tigard, OR Full Time Job Description When patients enter our center in Tigard, we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist, youll manage both the patient side and business side of our center. The front desk is your station to be a...