Portfolio VP of Ops

7 days ago

Atlanta, United States Continental Full time

Continental Properties is seeking a Portfolio Vice President (PVP) of Multifamily Operations, where you'll play a pivotal role in driving the strategic and financial success of our multifamily communities. In this leadership position, you'll focus on achieving operational excellence, optimizing financial performance, and fostering a culture deeply rooted in customer centricity and continuous improvement. Reporting directly to the Sr. Vice President of Operations, you'll oversee half of our portfolio of 10,000 homes. This role is perfect for an experienced operations leader like you, who is passionate about driving results, championing team development, and elevating resident satisfaction.

Ideally our next PVP will be located or willing to relocate to Atlanta, Dallas, Orlando, Chicago or surrounding areas. Relocation assistance can be provided.

Essential Responsibilities:

  • Lead change initiatives, focusing on both short-term impact and long-term objectives
  • Adapt strategies to changing circumstances, balancing profitability, customer satisfaction, and team engagement and development
  • Review metrics across the portfolio to ensure standards are met in revenue, customer service, maintenance, and training; partner with the VP of Multifamily Operations on annual initiatives that drive revenue, performance metrics, and a people-first culture
  • Act as a key leader within and beyond Operations, enhancing interdepartmental collaboration and communication
  • Conduct in-depth financial reviews, utilizing advanced analysis techniques to interpret trends and make strategic recommendations
  • Inspire direct reports and onsite teams to uphold high standards of customer service, promoting a proactive, resident-centered approach
Skills for Success:
  • Bachelor's Degree required
  • 10+ years in community management, regional roles, and multi-level leadership
  • Proficiency in property management software and leveraging analytics to enhance data driven decision making
  • Has a deep understanding of the multifamily landscape, marketplace dynamics, and competitive positioning
Why You'll Love Life at Continental:

Our award-winning culture fosters innovation and empowers our team members to lead. Here are some of the reasons that our team members continue to vote for us as a Top Workplace:
  • Career Growth: You'll have the tools, training, and opportunities for a meaningful career with long-term growth potential. We invest in your learning & development with paid professional memberships, certifications, and tuition reimbursement.
  • Mental Health & Wellness: Your well-being matters. We provide comprehensive mental health support including but not limited to 8-free counseling sessions per year and access to additional wellness resources.
  • Balance: We recognize that balance varies for everyone, and we support our team members with that in mind. Recharge with generous vacation time, 9-paid holidays, and half-days on Fridays during designated months.
  • Community & Connection: Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture. Learn more about recent Continental events here
  • Culture of Belonging: The Continental IDEA (Inclusion, Diversity, Equity, & Allies) is our commitment to evolving our culture where team members feel a sense of belongingness each day. Our You Belong Here Initiative and Business Resource Groups focus on fostering an inclusive and equitable work environment for all.
  • Performance Incentives: Participate in our Building Above and Beyond (BAAB) incentive program that rewards team members annually based on company goals and achievements and Share in the Health Appreciation of Real Estate (SHARE) developed by the company to earn long-term incentives based on the success/profitability of each project you work on.
  • Industry-Leading Benefits: Enjoy a comprehensive benefits package, including Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance.
  • Family Support: Support your growing family with 6-weeks paid parental leave and with family-forming & fertility resources (up to 12-weeks leave for birth mothers).

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We comply with the Americans with Disabilities Act (ADA), and all applicable state and local fair employment practices laws, and are committed to providing equal employment opportunities to qualified individuals with disabilities.

For the benefit of our residents, the communities we serve, and our co-workers, all applicants are required to pass a post-offer criminal background check prior to joining the Continental team

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