Front Desk Agent

3 weeks ago

Albuquerque, United States Heritage Hotels & Resorts Full time

Job Type

Full-time

Description

WORK, PLAY, & ENJOY LIFE WITH HERITAGE
Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico
Full-time Hourly Position ranging from $14.00-$17.00 DOE plus benefits. Located in Albuquerque, NM. Working out of our Hotel Albuquerque of Old Town.

Essential Duties and Functions/Responsibilities/Tasks:

  • Work under direction of Guest Experience Manager and/or Supervisor on shift (the lead Guest Experience Host).
  • Maintain high level of positive and professional approach with coworkers and guests.
  • Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests.
  • Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest.
  • Provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.
  • Respond to guest challenges and find the appropriate resolution in a timely and professional manner.
  • Maintain the upmost confidentiality and care with guest information.
Benefits:
  • Part-time employees receive: Dental, Vision and 401k
  • Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & 401k
Requirements
  • Must be a passionate people person, as this job is highly interactive and requires superb customer service skills.
  • Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise.
  • Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing.
  • Ability and willingness to work flexible hours including weekends, holidays and late nights.
  • Ability to work on feet for eight hours or more.
  • Must be able to lift/push/reach for/carry 25+ pounds occasionally.
  • 6 months to 1 year or equivalent combination of education and experience; high volume guest-interfacing hospitality experience preferred.
  • High school diploma or equivalent experience/training.
NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer.

Salary Description

$14-$17 Hourly

  • Front Desk Agent

    2 days ago

    Albuquerque, New Mexico, United States Hotel 505 Albuquerque Full time

    Front Desk AgentThe front desk agent plays a vital role in ensuring the satisfaction and enjoyment of hotel guests. Their primary responsibilities include:Distributing room keys to registered guests.Verifying customers' hotel registration information.Processing room payments and deposits during their stay.This is a part-time position with various shifts...

  • Front Desk Agent

    2 days ago

    Albuquerque, New Mexico, United States Hotel 505 Albuquerque Full time

    Front Desk AgentThe front desk agent plays a vital role in ensuring the satisfaction and enjoyment of hotel guests. Their primary responsibilities include:Distributing room keys to registered guests.Verifying customers' hotel registration information.Processing room payments and deposits during their stay.This is a part-time position with various shifts...

  • Front Desk Agent Part-Time

    2 days ago

    Albuquerque, New Mexico, United States TownePlace Suites by Marriott Part time

    Job Description Job Description About the Role:The Front Desk Agent at TownePlace Suites plays a crucial role in creating a welcoming and efficient environment for guests. This position is responsible for managing the front desk operations, ensuring that all guests receive exceptional service from check-in to check-out. The agent will handle reservations,...

  • Front Desk Agent/Night Auditor

    2 days ago

    Albuquerque, New Mexico, United States Total Management Systems Full time

    Job Description Job Description The TownePlace Suites is looking for a Night Auditor/ Front Desk Agent to join the team. This is a great opportunity to begin a career in the hospitality industry and learn the Marriott brand. By working for this hotel, you will be managed by Total Management Systems, a growing organization operating ten hotels...

  • Front Desk Agent

    3 weeks ago

    Albuquerque, United States Hotel 505 Albuquerque Full time

    Position Summary: A front desk agent checks guests in and out of their hotel rooms and ensures customers have a satisfying and enjoyable stay. Their main duties include distributing room keys, verifying customers' hotel registration information, and process room payments and deposits during their stay. Shifts Available: Part Time Mid - 3p-11p, Part-Time...

  • Front Desk Agent

    3 weeks ago

    Albuquerque, United States MCR Hotels Full time

    The Front Desk Agent at the Residence Inn by Marriott Albuquerque Airport is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while...

  • Front Desk Agent

    3 weeks ago

    Albuquerque, United States Aimbridge Hospitality Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and...

  • Front Desk Agent

    2 weeks ago

    Albuquerque, United States Aimbridge Hospitality Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and...

  • Front Desk Agent

    1 day ago

    Albuquerque, New Mexico, United States Aimbridge Hospitality Full time

    Job SummaryFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and...

  • Front Desk Agent | ARRIVE Albuquerque

    3 weeks ago

    Albuquerque, United States ARRIVE Hotel Albuquerque Full time

    Description FRONT DESK AGENT | ARRIVE ALBUQUERQUE POSITION PROFILE: We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience. ABOUT ARRIVE ALBUQUERQUE:...

  • Front Desk Agent

    3 weeks ago

    Albuquerque, NM, United States MCR Hotels Full time

    The Front Desk Agent at the Residence Inn by Marriott Albuquerque Airport is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS : Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while...

  • Front Desk Agent

    3 weeks ago

    Albuquerque, NM, United States Sheraton Albuquerque Airport Hotel Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Hospitality Specialist

    2 days ago

    Albuquerque, New Mexico, United States ARRIVE Hotel Albuquerque Full time

    OverviewAt ARRIVE Hotel Albuquerque, we're seeking a skilled and friendly Front Desk Agent to join our team. This role is perfect for individuals who enjoy providing exceptional customer service and are passionate about delivering memorable guest experiences.

  • Front Desk Agent 3PM-11PM

    3 weeks ago

    Albuquerque, United States Aimbridge Hospitality Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and...

  • Front Desk Supervisor

    2 weeks ago

    Albuquerque, United States Sonesta International Hotels Full time

    Job Description Summary The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Operations Manager. The main focus of the role is the training, supervising, and...

  • Front Desk Agent $14-$16

    3 weeks ago

    Albuquerque, United States Extended Stay Albuqurque Airport Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Associate

    2 days ago

    Albuquerque, New Mexico, United States Hotel 505 Albuquerque Full time

    Job Description Job Description Position Summary: A front desk agent checks guests in and out of their hotel rooms and ensures customers have a satisfying and enjoyable stay. Their main duties include distributing room keys, verifying customers' hotel registration information, and process room payments and deposits during their stay.Shifts Available: Part...

  • Front Desk Agent

    2 days ago

    Albuquerque, New Mexico, United States Spire Hospitality Full time

    We offer a comprehensive benefits package, including early pay access, medical, dental, and vision coverage, as well as discounts for pets and wellness programs. Our team is dedicated to providing exceptional service and ensuring guest satisfaction.Job DescriptionIn this role, you will be the first point of contact for our guests, warmly welcoming them and...

  • Front Desk Associate

    2 days ago

    Albuquerque, New Mexico, United States Atrium Hospitality Full time

    Job Description Job Description Hotel: Albuquerque Embassy Suites 1000 Woodward Place NEAlbuquerque, NM 87102 Front Desk Associate Full time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence Hourly wage: $15.00 per hour*This role will work PM shift, which is typically 2:30p to 11p, 5 nights per week*At Atrium Hospitality,...

  • Front Desk Representative

    6 days ago

    Albuquerque, New Mexico, United States Aimbridge Hospitality Full time

    About the RoleThe Front Desk Agent will be responsible for delivering exceptional customer service to hotel guests, ensuring a seamless and memorable stay. This role involves handling guest arrivals, check-ins, and check-outs, as well as responding to guest inquiries and resolving any issues that may arise.Key ResponsibilitiesGreet and welcome guests upon...