Customer Experience Representative

3 days ago


Warwick, United States Enterprise Mobility Inc Full time
Overview

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

National and Alamo has an exciting opportunity for a Customer Experience Representative. The Customer Experience Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This is a full time opportunity at National/Alamo servicing T.F. Green International Airport, located at 700 Jefferson Blvd, Warwick, RI with a schedule of 40hrs/week including weekends starting at 4:00pm. The pay for this position is $20.19 / hour plus potential to earn incentive pay of up to $3000 per month based on individual performance as well as an opportunity to earn merit increases based on performance.

Some of the benefits that we offer to our employees are the following:

  • Medical & Prescription Coverage
  • Dental Coverage
  • Vision Coverage
  • Flexible Spending Accounts
  • Health Savings Accounts
  • Life Insurance
  • Long Term Disability
  • 401K w/ Company Match
  • Profit Sharing
  • Employee Assistance Programs
  • PerkSpot Discounts
  • Travel Assistance
  • Vehicle & Rental Purchase & Discounts which extends to Friends & Family
  • Generous Paid Time Off
  • Paid Holidays
  • Paid Volunteer Day
Responsibilities
  • Meet and greet customers in a professional, friendly, and timely manner
  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
  • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management, and miscellaneous calls as assigned
  • Assist to assess condition of rental upon return
  • Notify Management of any known customer problems
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications
  • Must be at least 18 years of age.
  • High School Diploma or G.E.D. required
  • Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
  • Must have a valid US driver's license for a minimum of 1 year
  • Must have no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related incidents on driving record in the past 5 years
  • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be willing to accept the starting pay of $20.19/hr plus potential to earn $1/hr shift differential and incentive based bonuses
  • Apart from religious observation, must be able to work up to 40 hours a week including weekends starting at 4:00pm


  • Warwick, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are looking for an ONSITE Customer Service Representative to join our team in Warwick, New York. As our Customer Service Representative, you will be the first point of contact for our customers, handling inbound and outbound calls, and providing exceptional customer service. This role offers a short term contract employment...


  • Warwick, United States Care New England Full time

    Responsible for receiving incoming phone calls from clients and processing orders for delivery for home health care equipment. Responsibilities: -Prepare delivery invoices from phone orders for medical equipment from the home health care department, Customer Service Representative, Customer Service, Medical Equipment, Representative, Retail, Healthcare,...


  • Warwick, United States Enterprise Full time

    Enterprise - JobID: 490969 [Customer Service Rep / Reservation Agent] As a Customer Experience Rep at Enterprise, you'll: Meet and greet customers in a professional, friendly, and timely manner; Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services; Offer additional...


  • Warwick, United States Azelis Holding S.A. Full time

    Summary: Customer Service Representatives are responsible for order management from our customer base. This includes all aspects of a customer's order starting with answering telephone calls, responding to emails of approx 100 per day, order processing, arranging freight rates for customers, setting up and maintaining customers contacts in our ERP system,...


  • Warwick, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in the market for a Customer Service Representative to join our team located in Warwick, New York. In this role, you will be the first point of contact for incoming calls, manage outgoing calls, and ensure the smooth operation of customer service functions. This opportunity is a short term contract...


  • Warwick, United States U-Haul Full time

    Location: 1689 Post Rd, Warwick, Rhode Island 02888 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...


  • Warwick, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in the market for a Customer Service Representative to join our team located in Kingston, New York. In this role, you will be the first point of contact for incoming calls, manage outgoing calls, and ensure the smooth operation of customer service functions. This opportunity is a short term contract...


  • Warwick, Rhode Island, United States Kent Hospital Full time

    Job Summary: We are seeking a Customer Service Representative to join our team at Kent Hospital. As a key member of our care team, you will be responsible for receiving and processing incoming phone calls from clients, preparing delivery invoices for medical equipment, and advising customers on the use of their equipment. Key Responsibilities:Respond to...


  • Warwick, Rhode Island, United States The Hertz Corporation Full time

    As a key member of The Hertz Corporation team, the Customer Service Representative will consult with customers on their rental needs, maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Key responsibilities include ensuring that customers receive exceptional service, resolving issues efficiently,...


  • Warwick, United States SaversValue Village Full time

    About UsSavers / Value Village is a purpose-driven company that champions reuse and inspires a future where secondhand is second nature. As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to redirect billions of pounds of used items away from landfills and onto store racks and shelves for reuse.Our...


  • Warwick, United States SGA Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As an advocate for our clients, you will play a critical role in ensuring exceptional service delivery and building long-lasting relationships with our customers.


  • Warwick, United States Resolve Visionary Full time

    Job DescriptionWe are seeking a dedicated and motivated Customer Service Representative to join our team at Resolve Visionary. As a Verizon Customer Service Trainee, you will be responsible for delivering exceptional customer experiences and driving growth through targeted marketing campaigns and sales efforts.About Resolve VisionaryWe connect our clients...


  • Warwick, United States SGA Full time

    Job OverviewWe are seeking a Customer Service Representative to support our clients with their life insurance policies. The ideal candidate will have excellent communication skills, be able to work in a virtual environment, and be available to report to our office one day a month.ResponsibilitiesRespond to customer inquiries via phone, providing exceptional...


  • West Warwick, Rhode Island, United States Domino's Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team. As a key member of our operations, you will be responsible for delivering exceptional customer experiences, ensuring customer satisfaction, and promoting our brand.Key Responsibilities:Taking customer orders and providing accurate information about our products and...


  • Warwick, Rhode Island, United States Savers | Value Village Full time

    Company OverviewSavers | Value Village is a leading thrift operator with over 300 stores across the United States, Canada, and Australia. Our mission is to champion reuse and inspire a future where second-hand is second nature.Job SummaryWe are seeking a motivated and customer-focused Customer Service Associate to join our team. As a Customer Service...


  • Warwick, United States SGA Full time

    Job OverviewSGA is seeking a skilled Customer Care Advocate to provide exceptional service to customers who have or are looking to obtain a Life insurance policy through their employer.The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work in a virtual...


  • Warwick, Rhode Island, United States Savers Thrifts Stores Full time

    We are hiring a Customer Service Associate to join our team at Savers / Value Village.About UsSavers is a leading thrift operator in the US, Canada, and Australia. Our mission is to champion reuse and inspire a future where second-hand becomes second nature. We supply our stores with gently-used items donated by the community to local nonprofit...


  • Warwick, Rhode Island, United States Walmart Full time

    Job OverviewAs a Retail Sales Representative at Walmart, you will be responsible for providing exceptional customer service while working in a fast-paced retail environment.Key Responsibilities:Review customer orders and locate merchandise on the sales floor.Ensure customer orders are filled accurately and efficiently.Provide smile, greet, and thank...


  • Warwick, United States Kent Hospital Full time

    Primary Function: Responsible for receiving incoming phone calls from clients and processing orders for delivery for home health care equipment. Responsibilities: -Prepare delivery invoices from phone orders for medical equipment from the home health care department, VNA's and other health care professionals. Organize completed delivery invoices for filing...


  • Warwick, Rhode Island, United States TJ Maxx Full time

    Job SummaryWe are seeking a motivated and customer-focused Retail Sales Representative to join our team at T.J. Maxx in Warwick, RI. As a key member of our sales floor team, you will be responsible for providing an exceptional shopping experience for our customers, processing transactions accurately, and maintaining a visually appealing store environment.Key...